Manager, Store Operations-Retail Store Operations

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
 

**This position can be located at any office location within the US**

This position may support the creation and maintenance of day-to-day operations checklists and playbooks as needed, permanent hours of operation governance and reporting, execution support, innovation on growth strategies, influencing on key business workflow optimization activities in collaboration with multiple stakeholders. Under the direction of the Sr. Manager, this colleague will partner cross-functionally to devise and deploy key initiatives aimed to improve store and field experience through improvement of processes that impact store and field colleagues across our 9,000 retail locations.

A couple highlights of expectations for the ideal candidate are:

• Lead delivery of entire workstreams to support initiatives that have a profound impact on the future direction of the company.
• Engage in leading the development and implementation of new workflow or central operations projects already committed for deployment, as well as solution definition, testing, and implementation of new initiatives needed to support operations for our retail front store and pharmacy business.
• Lead the diagnosis, solution development, and planning of new strategic initiatives that incorporate all of the company’s assets and delivery methods.
• Establish well-supported solutions with specific recommendations that will enable the executive management team to make critical decisions.
• Scope, plan, and perform quantitative analyses that will yield critical answers to the questions at hand. Understand and procure the required information to complete the analyses.
• Manage the delivery of timely, zero-defect analyses, and serve as a "Player/Coach" in this role.
• Support senior business leaders across the enterprise to define requirements needed and align with retail product development teams to ensure portfolio of capabilities are optimally developed in support of enterprise initiatives.
• Support Retail Pharmacy leadership team to develop strategic perspective on existing and new retail pharmacy opportunities including sizing and assessing markets, identifying risks/benefits of opportunities and recommending clinical growth strategies.


Primary Job Duties & Responsibilities:
 

Responsibilities Estimated % of Time
Tactical Project Execution
• Collaborate on the creation of strategic roadmaps and playbooks to support managing the strategy for key initiatives, at the direction of the Senior Manager or Lead Director, balancing short-term execution with long-term strategies
• Partner cross-functionally, within own team, to leverage outputs of current reporting tools and coordinate communications as needed
• Execute on tactical steps within project plans with minimal support
• Partner across departments in the enterprise (store operations, real estate, communications, change management, merchandising, Rx Growth and IT partners, etc.) to support the execution of project plans
• Partner with IT to develop requirements as needed for projects
• Partner with Sr. Manager to communicate plans, risks, and opportunities from working team up to executive leadership
• Executes a prioritized roadmap that successfully delivers the company’s ambitions, including changes in products, policies and/or processes across our ecosystem.
• Leads and participates in meetings/calls with corporate partners and retail executives
• Follows up on strategic initiatives and KPI performance 60%
Strategy Planning
• Support the Store Operations team in crafting and adapting in-process initiatives or net new initiatives
• Facilitate the creation of field facing materials with cross-functional Communications partnership for key touchpoints such as:
o Sr Leader Field meetings
o Leadership conferences
o Quarterly field calls
• Support the Sr. Manager and Lead Director in developing an effective communication strategy for alerting both internal and external leaders of anticipated changes, partnering with communication as needed 10%
Ad-Hoc Analytics
· Support reporting and analysis for deep dive/follow up questions related to current state of Store Operations, and state-of-the state and progression towards shared goals
· Adapt current reporting to inform strategies to predict and mitigate sales or assortment needs, in addition to identify trends communicating those to the right partners as needed
· Translate data insights into meaningful insights and actions
· Leverage key insights to measure the effectiveness of the initiative strategy
· Analyze data to inform solutions that create efficiencies supporting the colleague (field and store) experience in our stores 20%
Culture Talent Development
• Leadership: Providing guidance, direction, and support to teams and departments to ensure smooth operations and optimal performance.
• Responsible for leadership development, succession planning, and driving engagement programs for the teams you oversee. Ensure development and mentorship of next generation of leadership talent.
• Creating a culture centered on inclusion and well-being will be a key responsibility in this role. Caring for our colleagues is a top priority, which translates to caring for our customers.
• Promotes a high-performance culture by clearly setting goals and expectations.
• Act as a trusted coach and mentor for team to develop and support IDPs for high potential talent
• Leverage existing enterprise tools, such as talent profiles and enterprise development programs, to develop talent. 10%


Required Qualifications
The successful candidate will have a strong work ethic, be a self-starter, and able to be highly productive in a dynamic, collaborative environment. The ideal candidate will have the following knowledge / skill / ability:
• 2 years’ experience in a role that provided exposure to product development, product management, strategic analysis, operations, and leading cross-functional initiatives.
• 5 years’ experience building strategies
• 5 years of full-time work experience in a retail and/or corporate environment
• 5 years’ experience building high-performing teams
• 5 years’ experience engaging and inspiring teams to achieve both short-term, and long-term goals
• 5 years’ experience influencing without authority
• Basic understanding of retail store operations, pharmacy, front store, etc.
• Experience in synthesizing data analytics to create meaningful business insights
• Demonstrated growth mindset and willingness to learn and accept feedback
• Proven track record of high performance
• Expertise leveraging MS Office Suite, including advanced Excel and Powerpoint capabilities
• Regular and reliable attendance during normal working hours, as established by the leader
• Any additional tasks as directed by supervisor or manager
• Bachelors degree, or equivalent experience
• Anticipated completion of MBA, MPH, MHA or other MS degree program by start date (June 2025), or equivalent experience
• Have a major, minor, concentration, or work experience relevant to the position
• Travel requirements – up to 25% travel expected

Skill In:
• Self-directed requiring little direction
• Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience
• Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals
• Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines
• Strong personal integrity and judgment, evidenced by a track record of managing highly-sensitive or highly-visible business matters
• Strong communication skills in both formal and informal writing and speech
• Demonstrating strong attention to detail and follow through with committments

Ability to:
• Deliver high quality professional communications, presentations, responses and analyses on a wide range of requests by working quickly, independently and with minimal direction
• Collaborate cross functionally with leaders and colleagues’ enterprise wide to solution, implement, and drive results
• Plan and execute short- and long-term goals

Preferred Qualifications
• 5 years’ experience in a role that provided exposure to product development, product management, strategic analysis, operations, and leading cross-functional initiatives.
• 8 years of full-time work experience in a retail and/or corporate environment
• 8 years’ experience building high-performing teams
• 8 years’ experience engaging and inspiring teams to achieve both short-term, and long-term goals
• 8 years’ experience influencing without authority
• Proven capability conducting and managing quantitative portfolio and growth analysis.
• Knowledge of change mangement techniques a plus
• Experience in creating playbooks and risk mitigation strategies

Education
MBA / MPH

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Salary : $66,330 - $145,860