What are the responsibilities and job description for the RV/Mixed Use Community Manager position at SG Communities?
Job Details
Description
Job Summary
The RV/Mixed Use Community Manager oversees the day-to-day operations of the assigned community/s by implementing policies, procedures, and practices that enable the community to meet sales requirements, collecting rent payments, maintain low delinquencies, ensure maintenance projects are completed, and communities are maintained at a high level of care; all to provide excellent support and service to the residents and ensure growth and stability of the company.
Essential Job Duties
- Represent the company in a positive manner to clients, residents, partners, and employees as a critical ambassador of the company.
- Complete reservations and online bookings; ensuring all guest documents are executed timely and accurately for rentals and/or leases and for community rules.
- Goal is a minimum 95% occupancy
-Committed to a high guest satisfaction and resolve guest concerns in a professional manner and escalate to district manager or regional manager when needed.
-Manage community store sales if applicable; procuring products, maintaining inventory, tracking sales and taxes.
-Create and share monthly community calendars with guests and online.
-Manage and train all community employees
-Manage Maintenance staff and ensure maintenance issues addressed in a timely manner.
-Ensure delinquencies are managed to a goal of 10%, with an ultimate goal of being under 5%.
-Regularly inspect the community, ensuring highest standards are maintained, evaluate maintenance, grounds, and all areas of operations; also ensuring residents are following the park rules, the community is kept clean, and ensure residents are keeping their respective properties clean.
-Inspect vacant lots, homes, or RVs regularly
-Regular reporting to the District and/or Regional Manager.
-Reporting as requested through Saratoga Group software platforms to include, but not limited to a) Google Apps b) Asana c) Rent Manager and d) Campspot
-Effectively communicate with everyone in the organization and with external partners, both verbally and in writing.
-Employee shall devote all of his/her working time, attention, knowledge, and skills to Employer's business interests and shall do so in good faith, with best efforts, and to the reasonable satisfaction of the Employer
-Will need to take after hours emergency calls and respond accordingly
-Maintains regular and predictable attendance
-Employee shall also perform such other duties as are customarily performed by other persons in similar positions, as well as such other duties as may be assigned from time to time by the Employer.
-Management reserves the right to revise position description as necessary.
Physical Demands and Working Conditions/Environment
-Must be able to work 5 days and ensure coverage for the other 2 days and work a minimum of 40 hours per week.
-Capable of working up to 8 hours a day, with occasional longer days if needing to meet a potential resident after scheduled work hours.
-Capable of pushing, pulling, or lifting up to 25 lbs.
-Occasionally required to climb, kneel, crouch, bend or crawl.
-Additional physical demands include: being outside/walking across communities in various weather conditions, on foot for an extended period of time, walking up and down stairs, climbing ladder.
-Management reserves the right to revise description as necessary.
-An hourly employee will need to take any unpaid meal breaks or paid breaks per applicable laws.
Qualifications
-High School diploma or equivalent
-3-5 Years of progressive Mixed-Use Community Manager Experience
-Ability to use technology and software; Rent Manager and CampSpot knowledge a plus
-Must have a task-oriented mind-set, self-starter, and positive attitude.
-Demonstrated organizational and time management skills; ability to prioritize tasks.
-Excellent written and oral communication skills.
-Ability to achieve results under pressure and meet deadlines.
-Ability to work efficiently in a collaborative setting.
-Ability to perform all other duties assigned.
Qualifications
Salary : $39,500 - $50,000