Billing Manager

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Works with country, businesses, and functions to develop improvement opportunities that can increase the profitability of SGS Group.
• Maintain regular contacts with country management (operations and functions) to increase awareness for O2B initiatives.
• Support the implementation of Group initiatives and monitors progress on O2B KPI’s (pricing strategy, discounts and rebates, pricelist management, CPI adjustment, price increases and invoicing processes).
• Ensure completion of deliverables and adherence to timeline including tracking milestones.
• Co-ordinates the billing team and meets SGS (Group and In-Country) deadlines and KPI’s.
• Ensures that the required levels of Internal Controls are in place through the billing process.
• Collaborates and communicates with operational management (General Manager and Business Manager) and other key stakeholder (such as IT) of the process.
• Primary point of contact for any internal and external billing audits.
• Drives and monitors the implementation of the O2B Golden Rules to control and optimize the Un-Billed Revenue (UBR)/ Work in Progress (WIP) levels.
• Maximizes efficiency and effectiveness of the billing process, in compliance with the Global End to End Order-to-Cash (O2C) process and Finance Transformation initiatives.
• Reports and escalates any deviation or gaps in the process.
• Designs and implements the appropriate training to support the billing life-cycle processes.
• Reconciles billable items vs. invoicing with operations.
• Reviews and monitors credit notes and route cause prepared for internal approvals to minimize the revenue impact.
• Prepares and completes invoicing for complex clients.
• Creates an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with the team and other departments (business partnering).
• Monitoring and balancing the team’s daily workflow processes to ensure the departments efficiency and effectiveness

Qualifications

•  Minimum (7) years demonstrated experience managing large transactional teams (>9).
• Demonstrated leadership experience running high volume billing transactions across multiple business lines will be essential, with an organization of comparable size and complexity.
• People first mindset.  Lead with care, aim to develop and empower staff, communicate openly and proactively with the Billings team.  Be visible.
• Passion for customer service and strong operational management skills.  Identifies Billing as a service.
• University Degree in Finance/ Accounting (desirable).
• Experience in Oracle Order Management, Accounts Receivable and General Ledger (desirable).

Additional Information

SGS is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients. SGS may require its employees to be fully vaccinated against COVID-19 based on mandated state government/client requirements or in line with SGS policy. Vaccination requirements may differ from role to role based on their risk category and duties performed. Where relevant, proof of immunisation status will be required

WHY WORK FOR SGS?
Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.

• As a Company, we have embraced the shift to flexible work. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
• We’re a Company who believe our impact on society is important, so Sustainability is embedded in our culture and the way we do business.
• Paid Parental leave scheme for 8 weeks for eligible employees.
• We are driven to ensure we have a positive impact on our local communities through paid employee volunteering days and regularly encouraging time off to donate blood.
• Health & Wellbeing is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
• Ongoing learning & development is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
• Career Development Opportunities (nationally and Globally)

COME TO WORK AND BE 100% YOU
SGS Australia supports a diverse workforce and we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.