What are the responsibilities and job description for the Reception position at Shane Phelps Law?
Job Description
Receptionists are the first point of contact in a business and have a responsibility to provide excellent customer care. That's why customer service is one of the most important skills for a receptionist to have, as they often represent the company for which they work. Their organizational and multi-tasking abilities help staff members stay on track and keep the business running smoothly. Some common responsibilities for this role include the following job duties:
Receptionists are the first point of contact in a business and have a responsibility to provide excellent customer care. That's why customer service is one of the most important skills for a receptionist to have, as they often represent the company for which they work. Their organizational and multi-tasking abilities help staff members stay on track and keep the business running smoothly. Some common responsibilities for this role include the following job duties:
- Greets visitors, directing them to the appropriate area of the building.
- Communicates with staff, letting them know when their visitors have arrived.
- Answers phone calls, directing them to the correct person or taking messages.
- Screens incoming emails, forwarding them to the correct team member.
- Helps guests schedule upcoming appointments.
- Answers basic questions about the company.
- Maintains an organized and clean front-desk area.
- Uses software to schedule meetings, message clients, input data and track projects.
- Performs clerical work, such as filing documents, making copies, stocking office supplies or recording notes.