Job Description: Volunteer Program Coordinator
Reports to: Director of Community Programs
Supervises: Volunteers
Shift Hours: Full-time, Hybrid, Exempt. Follows agency’s business hours, with evening or event hours as required or needed
Position Summary:
The Volunteer Program Coordinator will be the primary point of contact for new and existing volunteers and will support all the functions of the Volunteer Program as the program relates to all health centers. This can include recruiting, orienting, training, and recognition activities for new and existing active volunteers, managing communications with volunteers, scheduling volunteers to support agency special events, supervising central office volunteers, and assuring compliance with regulatory agencies. The Volunteer Program Coordinator is responsible for maintaining the records of all volunteers in a centralized database.
Core Responsibilities:
- Attends and assists with the operations of outreach events.
- Assists with administrative duties of HEAL and other outreach programs.
- Processes and maintains volunteer licensed health care provider applications according to the Florida Department of Health Care Volunteer Health Services Program including sovereign immunity contracting through the DOH Area Coordinator.
- Tracks and maintains a record of all current LHCP. Presents quarterly numbers for all volunteers that support the in-kind value of the organization.
- Tracks and maintains required biennial APRN Protocol forms.
- Works with the Area Coordinator of the Florida Department of Health Care Volunteer Health Services Program to maintain volunteer standards of the program; to secure and distribute new directives, such as Eligibility and Income requirements along with scheduling monthly training.
- Schedules regular New Volunteer Virtual Orientation meetings for training new volunteers including additional training for LHCP and Eligibility Specialists. Also provides refresher training as needed for current volunteers. Facilitate general volunteer orientations and co-facilitate licensed healthcare provider orientations.
- Works with each Health Center Manager, Sponsoring Faith Partner, and designated Health Center Volunteers, to recruit new volunteers in every position.
- Recruitment of volunteers both health care professionals and general
- Retention: Develops a program to recognize the contribution of volunteers including Volunteer Appreciation Month, Doctor’s Day, Nurses Week and PA’s. Also plays a vital role in the recognition events for the CRPP providers, including designing, creating, and executing appreciation materials.
- Works with advisory councils and Health Center Managers to recognize the anniversary dates for the opening of each clinic.
- Performs the clerical work and database management that is required for proper maintenance and administration of the volunteer program.
- Responds to email and telephone correspondence in a prompt and timely manner.
- Other duties as assigned.
Organizational Responsibilities:
- Values, Ethics, and Integrity: Is ethical and exercises high integrity in all decisions/actions. Takes responsibility for own actions. Honors the organizations values of faith, respect, people, and service.
- Community of Learners: Attends trainings or utilizes other resources to keep up with trends and latest research and uses results to improve programs/departments. Embraces learning and strives for self-improvement. Shares information with team members.
- Accountability: Uses organizational knowledge to continually identify and recommend innovative ways to increase productivity and profitable revenue growth. Sets and pursues goals to impact productivity and profitable revenue growth and works aggressively to achieve them.
- Teamwork: Develops and maintains positive and collaborative relationships with others to get the job done. Inspires others and helps them embrace the vision of Shepherd’s Hope. Assists in creating and building a positive agency culture. Seeks input from team members and builds consensus. Is a role model for respecting and valuing team members and patients differences, perspectives, and unique attributes and won’t ask staff to do something they wouldn’t do themselves, inspires others.
- Financial Acumen: Has comprehensive knowledge of relevant business variables/levers through which performance can be meaningfully improved and executes based on this knowledge.
- Community and Stakeholder Partnerships: Builds partnerships with community groups/businesses to support agency goals, engages in community activities to spread word about Shepherd’s Hope and assists in furthering the positive reputation of Shepherd’s Hope.
- Coaching: Provides regular, timely, specific, and candid feedback and appreciation, including both constructive and positive messages (praising in public/criticizing in private). Teaches others both how something is done and why it is done to ensure full understanding, Serves as a mentor and guide. Team members are comfortable bringing issues and feedback.
- Conflict Resolution: Proactively searches for ways to resolve current or potential conflict in a manner that addresses the root cause of the issue and meets the needs of individuals and the organization. Generates win-win solutions to conflicts.
- Problem Solving: Is an innovative problem solver who looks for new and better ways to achieve agency goals and is open to and shares new ideas.
- Human Resources Development: Assists with the recruitment, selection, nurturing, and retention of effective teams, designs and implements comprehensive on-going professional growth opportunities for team members.
- Compliance/Follow Up: Adheres to state and federal state laws/mandates and policies. Shepherd’s Hope policies and procedures and deadlines. Timely completes and turns in reports/other documents. Does what they say they are going to do, organized, meets deadlines, and communicates if unable to meet deadlines, maintains commitment to goals in face of obstacles and frustrations, has a strong sense of urgency about getting work done.
- General Leadership: Is a visible and accessible leader, works well under pressure, keeps a positive image.
- Safety and Security: Supports and promotes the confidential nature of patient, donor, and employee matters and encourages all to uphold the highest level of confidentiality. Works to protect patients, volunteers, staff, and all visitors from hazards seen and unseen.
Physical Requirements:
Must be able to read, write, and speak professionally and will often have extended durations of time seated. Work can involve moderate exposure to unusual elements such as loud noises, hectic environment, and exposure to outside elements. Light physical effort required. Standing, walking, and some lifting during special events.
Preferred Qualifications:
- Able to organize materials; must have computer skills. i.e., Microsoft Office, Outlook, and Excel Bloomerang or Volgistics experience helpful.
- Must be a highly organized, dependable professional with strong communication skills, (verbal, written and presentation).
- Must be committed to excellence and volunteer communication and retention.
- Must have the ability to multitask in a busy office setting.
- Comfortable working in a faith-based setting and adapting to organizational changes as needed.
Education and/or Experience:
- College graduates preferred with experience in not-for-profits or human services, extensive volunteer experience helpful.
Compensation Range:
This is a full-time position and salary commensurate with experience.
Benefits:
Eligible for benefits.
Shepherd's Hope is an equal opportunity employer. It is our policy to recruit, hire and promote persons in all job classifications without regard to race, color, gender, age, religion, national origin, disability, veteran status, marital status, or sexual orientation.
Job Type: Full-time
Pay: $38,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Evenings as needed
- Weekends as needed
Work Location: Hybrid remote in Winter Garden, FL 34787
Salary : $38,000 - $45,000