Assistant Client Support Manager - Now Hiring

Sheridan’s roots in Hanover, New Hampshire go way back to 1793, but that doesn’t make us a relic. In fact, in Hanover, you’ll find a lively, tight-knit group of employees who know how to have fun and work hard.

Job Summary:

• Assist the Account Manager as a liaison between Sheridan and its customers to ensure the overall production of magazines/journals is completed in a timely and efficient manner.
• Review, interpret and distribute publisher supplied materials to the appropriate areas of manufacturing, providing details in writing to customers regarding problems or concerns.
• Provide complete and accurate written instructions to all areas of production and billing utilizing the electronic “job ticket”.
• Notify customer of account status as the publication progresses through various stages of manufacturing.
• Generate materials and information necessary to send to the customer (proofs, quotes, etc.) to contribute to their portion of the production process
• Communicate relevant account status to appropriate personnel.
• Evaluate customers’ needs and use manufacturing instructions or email to notify appropriate personnel of customers’ specific requirements. Follow up to ensure that they are fulfilled.
• Serve as a technical/manufacturing resource for sales personnel, prospects, and clients, outlining in writing Dartmouth Printing’s equipment capabilities and limitations, ensuring customer utilization of available options in the most efficient and /or required manner.
• Participate in new title launch and/or other meetings as required.

Basic Qualifications:

• A minimum of a High School diploma or GED/HiSET required.
• Proficient with Microsoft Office.
• Strong time management and organizational skills with attention to detail in a fast-paced production environment.
• Teamwork oriented.
• Willingness to travel.
• Excellent communication skills both verbal and written are required.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

Desired Skills:

• Associate degree or relevant experience preferred.
• Prior customer service background preferred but not required.

Schedule is Monday – Friday, 8:30 AM to 5:00 PM – 40 hours/week

• Overtime pays time and a half after 40 hours per week
• Eligible for a $1,000 hiring bonus after 12 weeks!