Customer Service Manager

Description

WELCOME TO SHERWIN WILLIAMS

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

CORE RESPONSIBILITIES AND TASKS 

• Manage, supervise, and lead the Customer Service personnel.

• Manage incoming phone calls and emails

• Manage customer inquiries by ensuring team is providing accurate information regarding products and product applications and process orders accordingly

• Manage Custom Order Entry Process

• Assist customers by determining needs and presenting appropriate products and services

• Establish and maintain accurate customer work order files and formulas.

• Record information on appropriate forms for proper completion of orders and requests

• Manage sales transactions through POS

• Ensure sales transactions are completed accurately

• Operate the POS for all types of transactions

• Ensure merchandise has been processed through POS or recorded on manual POST form prior to merchandise leaving the Facility

• Ensure customers’ quality and service expectations are met

• Achieve facility sales budget

• Achieve operating profit goals

• Achieve on-time delivery goals

• Achieve or exceed controllable contribution goals

• Generate productivity improvements

• Maintain a safe work environment

• Assist in developing and implementing facility market plan based on market conditions, facility mission and

• financial/budget objectives.

• Assist in conducting periodic market research studies to assist in developing marketing plans and strategies for

• the facility to include:

  • Profiling key competition in the market

  • Visit competition.

  • Conduct competitive product testing and comparisons to S-W and identify strengths and weaknesses of competitors versus Sherwin-Williams.

• Ensure customers are serviced appropriately to meet their expectations.

• Support sales rep selling activities.

• Assist in handling customer complaints within region guidelines.

• Ensure all transactions are handled properly through the store computer operating system.

• Assist in maintaining store computer operating system and troubleshoot system as necessary.

• Ensure all customer orders are accurately prepared and records maintained.

• Partner with the Logistics team to ensure orders are delivered to customers in a timely manner.

• Assist in conducting physical inventory in a timely and accurate manner.

• Ensure that the facility is properly equipped and maintained to support the marketing plan.

• Ensure safety, loss prevention and security practices are followed according to policy and correct or report non-compliance.

• Perform/direct processing of daily batch paperwork.

• Ensure policies and procedures for handling hazardous material are implemented appropriately and reported promptly as required.

• Ensure Customer Service employees are meeting performance expectations. Address any issues with performance in a timely manner.

POSITION REQUIREMENTS 

1. FORMAL EDUCATION: 

   1. Required:

•  Minimum high school education or equivalent

• Preferred:

•  Bachelor’s Degree in a business-related field

1. KNOWLEDGE & EXPERIENCE:

1. Preferred:

• 1-2 years experience in a supervisory role

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Salary : $70,357 - $91,554