Microsoft Operations Specialist I

Job Summary

The purpose of the Microsoft Operations Specialist - Tier 1 is to process Microsoft orders and returns, post and maintain price lists/product availability, maintain customer agreement information, and respond to sales inquiries that pertain to Microsoft volume licensing orders.

This position reports to the Manager of Microsoft Operations and is required to report to the SHI Somerset, NJ office location as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Include, but not limited to:

• Understand Microsoft’s ordering policies and apply them to the different Microsoft Licensing programs
• Process orders & credits for sales reps via SHI Internal systems and Microsoft portal
• Post & confirm Microsoft volume licensing price sheets to internal sites for sales reps to reference
• Create Microsoft volume licensing part numbers in SHI’s Enterprise Resource Planning (ERP) system
• Create and update customer agreements in Customer Relationship Management (CRM) and Entitlement Management System (EMS)
• Monitor team email alias and respond to inquiries
• Provide guidance for SHI’s global sales force on Microsoft volume licensing, pricing, and processes 
• Update and maintain Microsoft resources on internal sites as licensing programs change 
• Maintain positive relationships with Microsoft’s Processing, Sales Account & Operational teams

Qualifications

• Completed Bachelor’s Degree OR relevant work experience

Required Skills

• Ability to handle large volume of orders and meet tight deadlines. 
• Ability to work in a fast-paced environment, while being flexible and adapting quickly to process changes 
• Ability to thrive in a team environment and also complete individual tasks
• Excellent written and verbal communication skills
• Ability to research & resolve problems
• Organizational and time management skills
• Ability to learn and use SHI’s internal systems

Preferred Skills

• Basic understanding of Microsoft’s licensing programs
• Experience with Microsoft Office tools such as Outlook, Word, Excel

Additional Information

• The estimated annual pay for this position is $40,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status