Technical Writer II
Job Posting for Technical Writer II at Shift4
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.Come join the Shift4 Knowledge Management team as a Technical Writer II. As part of the Shift4 Transformation division, our Knowledge Management team creates content to enable learning and world-class performance for our employees, sales partners and product end users. We are looking for a writer that is passionate about contributing to a learning culture through awesome user experiences. Responsibilities:
- Review, design, write and edit technical and process documentation following Shift4’s guidelines.
- Engage and collaborate with user feedback to address content gaps, respond directly to feedback, and promote continuous improvement of documentation experience.
- Establish strong relationships with business stakeholders by delivering on project specifications and deadlines.
- Work cross-functionally with departments and support teams to create meaningful documentation that is clear, actionable and engaging for the intended audience.
- Meet document project milestones on time and advocate for documentation best practices.
- Standout idea generator and problem solver. Desire to bring proactive innovation and creative thinking to projects to meet new goals and outcomes.
- Ability to work in a fast paced environment.
- Must be able to work effectively in both ‘one-on-one’ and team environments.
Qualifications:
- 3 years writing experience with hands-on experience creating documentation.
- Detail-oriented, organized, and able to deliver high quality documentation.
- Excellent writing, editing, and communication skills.
- Ability to multi-task with multiple deadlines and/or milestone requirements.
- Strong research and information gathering skills.
- Experience using Salesforce Service Cloud or Zendesk preferred.
- Understanding of Point of Sale and Payments industry is a plus.
- Experience with Knowledge Centered Service is a plus
- Candidates will be required to submit samples of their writing as part of the interview process.
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Job openings at Shift4
Shift4
Center, PA
Full Time
Shift4
Tampa, FL
Full Time
Shift4
Remote, OR
Full Time
Shift4
Remote, OR
Full Time
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