General Manager

TITLE: General Manager

DATE REVISED: August, 2023

SUPERVISOR: Regional / Owner

POSITION SUMMARY:

As the head of the Team, the General Manager will oversee and manage the overall operations of the business, including, but not limited to the following: budgets, scheduling, car wash quality, guest service and internal human resources. You must maintain a strong Teamwork environment.

GENERAL DUTIES AND RESPONSIBILITIES:

• Protect the interests of the Company and profitably grow the business
• Ensure that all Company policies are maintained, current and up to date
• Spend time in the unit every day
• Understand that the Teamwork ethic starts here. Be the example and work hard with a smile!
• Lead weekly meetings with the Assistant Manager(s). This meeting will include a review of weekly issues such as scheduled events, service changes, maintenance issues, staff issues, promotions and similar affairs
• Provide specialized leadership, training and support to every Manager and Leader
• Communicate daily with every Assistant Manager and Team Leader via phone, in person or via social media
• Accurately track and handle invoices for payment. Record invoice costs
• Ensure that all personnel-related paperwork is kept locked, current and compliant
• Work with all Leaders regarding hiring. Teaching them how to professionally interview and hire the best people
• Ensure that the Team work schedule is properly made for a two-week period and kept by all Team Members. Reaffirming that the schedule is made according to a labor budget and appropriate for projected sales.
• Keep Managers and Leaders on task with clear, written measurable goals
• Ensure that Assistant Managers properly handle disciplinary and human resources issues
• Work with each Manager and Leader to identify and develop Team Members for future consideration as Leaders
• Guarantee a safe, secure, clean and well-maintained business operation
• Create and complete a Monthly Unit Inspection Form
• Investigate and handle all Member/Guest-related complaints, issues, and ensure top-notch Member/Guest service in all operations – through all Managers and Leaders
• Perform all POS and computer related systems tasks
• Take the leading role as the “face of the Company” in all media and marketing roles
• Consistently develop and implement a 12-month marketing calendar for all locations
• Ensure Team Members are wearing proper uniforms
• Supervise opening and closing checklists
• Focus on what’s going on in traffic areas to prevent any kind of accidents with Team Members, customers and vehicles
• Maintain and repairs the equipment
• Any additional task that pertains to benefiting the Company and taking care of the Members/Guests
• Communicate to the Regional / Owner any situation, problem or accident that couldn’t be resolved

PREREQUISITES:

• Leadership and team-building skills
• A history of success, integrity and ethics
• A willingness to take ownership and display problem solving abilities
• Background with labor management and strategic staff scheduling preferred
• A desire to learn mechanical and electrical skill sets
• A high level of initiative, attention to detail, and pride in a job well done
• Proficient computer skills including Microsoft Office
• The ability to multitask in a rapidly changing environment
• Great customer service and a passion for building relationships with customers and community members
• Available to work all shifts, including weekends, with a varying schedule
• Valid driver’s license

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Experience level:

• 7 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to commute/relocate:

• Lebanon, PA: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $70,000 - $90,000