What are the responsibilities and job description for the Operations Supervisor position at Shipfusion?
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.
At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!
The Opportunity:
As an Operations Supervisor, you will be a key leader in our brand new fulfillment center leading a team to drive operational efficiency and employee engagement.
Responsibilities:
- Ensure the warehouse operates at maximum efficiency, with customer satisfaction being the primary goal by managing, organizing, training, and providing direction for a team of warehouse employees
- Achieving all operational goals and service levels alongside the operations leadership team
- Finding creative solutions for day-to-day operational challenges
- Maintain a safe and healthy work environment ensuring policies and procedures are followed
Daily and Monthly Responsibilities
- Supervise daily activities of the warehouse including order fulfillment, quality assurance, inventory control, and logistics coordination
- Manage eCommerce order fulfilment while achieving established service levels
- Work directly with our Customer Support and Account Manager teams to ensure client deliverables are met
- Oversee dynamic and changing customer needs such as special packaging, kitting, and bundling projects
- Lead a highly productive and engaged team while removing obstacles to drive operational efficiencies
- Support new client onboarding and creative fulfilment processes
What You’ll Bring to the Team (Required Skills & Abilities):
- 5 years experience leading an operations team in a warehouse environment
- Ability to learn new technologies and custom proprietary softwares quickly
- Ability to hire, coach, train, and manage a team of 10 to 50 employees
- An ability to learn and adapt quickly in a fast paced changing environment
- Detail Oriented, Strong Interpersonal and Communication Skills
- Fluent in English (Spanish is a plus)
- Understanding of OSHA and regulatory compliance is a plus
- High school diploma or equivalent (College degree preferred)
- Experience with Microsoft Excel or Google Sheets
Benefits:
- Competitive salary and health benefits for you and your dependents
- 15 Paid Vacation Days
- 401k with company match