IT Support Specialist

We are seeking a highly accountable and dependable IT professional with excellent problem-solving skills and a strong customer service orientation. The ideal candidate will provide desktop support, administer data, troubleshoot IT issues, and ensure effective IT asset management. They will possess a solid understanding of Windows Active Directory, Windows desktop and server administration, and have experience with hardware and software installation and configuration. The successful candidate will be an integral part of our team, participating in after-hours support rotations and contributing to company-wide initiatives.

Starting at $45k - $55k based on experience

Responsibilities

• Level 1 support of desktops, phones, virtual machines, and servers
• Research, plan, install, configure, troubleshoot, maintain, and upgrade hardware and software interfaces with the operating system
• Monitor system performance, ensuring uptime and successful backups
• Manage IT Asset inventory
• Participate in an after-hours (24x7) support on-call rotation
• Individual, Team and Company Participation

Expectations

1. Helpdesk Support

• Level 1 support of desktops, phones, virtual machines, and servers
• Resolve Level 1 tickets pertaining to all IT solutions within appropriate time frame (no Level 1 ticket should be open longer than a week)
• Troubleshoot tickets and escalate to proper parties when outside Level 1 scope
• Respond to end users within 4 hours of ticket creation
• Add and remove new users on the network as needed

2. Systems Maintenance

• Manage windows updates and ensure servers and desktops are up to date
• Document (and keep current) system processes and procedures
• Add (setup) or remove mobile devices, desktops, and servers as needed
• Update, install, or replace aged or failing hardware

3. Performance Monitoring

• Make sure all endpoints are protected with antivirus
• Ensure successful back-ups of all servers
• Monitor network alerts for critical issues
• Remediate or escalate alarms related to infrastructure

4. Manage IT Asset inventory

• Inventory IT assets as they are procured
• Track / update inventory possession as employees come and go

5. Participate in an after-hours (24x7) support-on-call rotation

• Main point of contact one week per month
• Respond to emergency tickets and support calls within 4 hours of issue creation

Our team members make us great. They live out our values, vision, and mission every day. If you take pride in your work, enjoy being in a positive environment, and want to reach your full potential, we encourage you to apply!

The future of energy is bright, and we’d love for you to be part of it!