Service Manager

At Shipley Energy, you are part of an essential team, making sure our customers get the energy they need to keep their businesses running smoothly and homes comfortable all year long.

Who We Are

Shipley Energy is the largest, privately-held energy company in Pennsylvania. We provide fuel, electricity, natural gas, heating oil, propane, and heating and cooling services to businesses and households throughout the Northeast. With over 350 employees, offices in Ohio and Pennsylvania, and flexible remote or hybrid positions, we have many opportunities to choose from.

We’ve got the open mindset and nimbleness of a startup but the stability of being in business for over 90 years. We work hard, and we play hard.

We know that what we do is greater than all of us. We’re not just an “energy company.” We’re so much more! Providing life-saving fuel, fixing a broken furnace when it’s freezing outside, and helping our customers control their electricity bills are just a few of the ways we make a difference.

At Shipley Energy, you’re part of a team that values work-life balance, encourages personal growth, and always looks to promote within. Come join us and be a part of a culture where your full potential can be met, excellence is recognized and rewarded, and the safety and well-being of team members come first.

How We Take Care of Our Employees

The career opportunities and benefits are endless, but here are a few of the highlights:

• Flexible schedules with hybrid or remote work where available
• 20 days paid time off paid holidays
• Healthcare, dental, vision, life, disability, and critical illness insurance
• Free gym memberships and on-site workout room
• 401k match
• Professional training and development
• Tuition reimbursement
• Fresh fruit in the office daily and the occasional food truck luncheon
• Company-sponsored events, like baseball games, bocce, and ping pong
• Employee discounts on energy

Who We’re Looking For

We are seeking an experienced candidate to oversee the installation of our Home Services equipment, manage installation crew members, ensure quality of work, and promote our products and services to customers in and around Malvern, PA. The ideal candidate will have 5 years of installation experience, strong communication skills, and a commitment to customer service. This person will work closely with members across all levels of the Home Services team to drive success and achieve company goals.

Starting at $60k - $70k based on experience

Responsibilities

• Oversee installation of Home Services equipment and installation crew members.
• Work with Home Services Project Manager to oversee quality of technicians work, and ensure adherence to schedule
• Ensure budgeted COGS and GP numbers are met
• Actively promote all Home Services products and services to customers.
• Work directly with Home Services General Manager, Home Services Project Manager, and Home Services Office Manager.
• Work with Home Services Project Manager and subcontractors to provide all in home services where deemed economically beneficial
• Audit truck stock inventory and revise standard stock inventory as needed
• Perform pre-installation and post-installation inspections as directed by the Home Services Project Manager.
• Actively promote safety in the workplace through effective and continuous communication
• Lead and advise installation technicians on technical problems
• Ensure compliance with all governmental licensing and permitting requirements
• Maintain a strong team through effective training, communications, and performance management
• Complete incident reports and investigations, ensuring timely completion of post-accident drug and alcohol testing
• Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner
• Prepare daily, weekly, and monthly performance metrics utilizing Cargas and other technologies.
• Complete projects and other duties as assigned by the Home Services Project Manager.

Expected Results

• Achieve a minimum of 45% gross profit for Installations
• Maintain a minimum 60% gross profit on service work as performed by installation crews.
• Reduce the number of incidents to 0
• Hold the number of call backs to less than 3%
• Maintain designated billable utilization rate for all installation technicians.

Requirements

• High school education or equivalent experience
• 5 Years Installation and HVAC operational experience
• Exemplifies and communicates values of initiative, responsibility, caring relationships, integrity, and innovation
• Basic understanding of computer technology to include email and Microsoft Office suite.
• Excellent written, oral, and interpersonal communication skills
• Strong sense of customer commitment
• Able to sit, stand, stoop, bend, kneel, and reach
• Valid drivers license
• Willingness to respond to team member and customer incidents and emergencies

Our team members make us great. They live out our values, vision, and mission every day. If you take pride in your work, enjoy being in a positive environment, and want to reach your full potential, we encourage you to apply!

The future of energy is bright, and we’d love for you to be part of it! Apply today.