What are the responsibilities and job description for the Agency Partner Manager position at Shogun?
Location
For this position, we are looking for candidates located in North America.
What You'll Do
We are building the future of Headless Commerce for merchants, and eCommerce and digital agencies are central to Shogun’s business. As our newest Agency Partner Manager for the NA region, you’ll be responsible for developing relationships with best-in-class eCommerce agencies, providing enablement and support, while ensuring their success with the Frontend solution for Headless Commerce. Through developing strong agency partnerships, you’ll provide feedback to Shogun’s teams, aiding in product development, implementation and customer satisfaction.
In this role as an Agency Partner Manager at Shogun, you will:
- Recruit and build a trusted relationship with our agency partners focused on delivering solutions for Headless commerce, serving as their primary point of contact at Shogun.
- Assess prospective agency partners for our Agency Partner Program and subsequent client referrals.
- Onboard and enable our agency partners, and help answer any product and partnership program questions.
- Guide our agency partners through client implementations, working to ensure smooth communication between the partner, the client, and Shogun team members.
- Identify and escalate any technical support issues or product bugs to Solutions Engineering and Engineering teams.
- Communicate with our agency partners across a variety of channels, including Slack, Zoom, and email.
What You'll Bring
Need to have
- 3 years of experience in an agency management, technical account management, or technical project management role.
- 2 years of sales experience, ideally in a B2B SaaS business.
- Experience working at a SaaS company or eCommerce development agency.
- Excellent external and internal communication and relationship-building skills.
- Knowledge of eCommerce website technology and eCommerce platforms.
Nice to have
- Experience with business development and channel partnerships.