Client Success Director

Shoptelligence is in search of a Client Success Director to continue to enhance our state-of-the-art AI-powered retail platform as the company continues its exciting growth and evolution.

Who we are:

Shoptelligence is on a mission to help retailers make shopping a delightful experience for customers with intelligent technology and analytics solutions. We’re making a difference in the retail world as the market leader in data-driven shopping experiences in Home Furnishings. Several leading organizations trust us to enhance their customers’ shopping experience through fun and interactive style discovery online and in store. Our Design Discovery Platform uses AI and sophisticated engineering to transform a retailer’s basic product data into an interactive and customizable shopping experience for shoppers, simultaneously allowing the retailer to gain rich insights into consumer and product trends. 

Our team works collaboratively in an agile environment with our engineers, data science, and client success teams.  Our focus is innovatively tackling omni-channel retailing opportunities at scale. In an era of shopping riddled with choice paralysis, we are making shopping fun again for consumers, allowing them to get the inspiration and direction they crave while still having the autonomy to sort through options and find their perfect, unique style.

At Shoptelligence, we love what we do and we do it well. Our growing and dedicated team works hard and plays hard, while maintaining a healthy work-life balance. We get to solve challenging problems that stretch our skills and innovative abilities. We look to work with people who are bright and curious and push intellectual limits to deliver practical solutions. As a member of our team, you’ll see your impact on the company and the rest of the team as we work together in a collaborative environment. 

Role description:

We are searching for a highly motivated, enthusiastic, and experienced Client Success Director to join our growing team. This position requires knowledge of the SaaS environment, change management process, and retail insights both online and in-store. This role will be a client-facing role which requires an understanding of how we deliver value to our clients and the ability to build and maintain relationships with senior and working level client contacts. This role also involves collaboration with internal stakeholders including the product team, technical integrations, engineering, and sales and marketing. The Client Success team directly impacts the retention and growth of our clients especially as the digital and physical fusion in the Home Furnishings industry continues to increase. 

Required Knowledge, Skills, Abilities 

• 3-6 years’ SaaS client success experience, preferably in marketing or retail technology
• Ability to review and explain reports to ensure clients understand the value of the services we deliver
• Guiding clients to add additional services to increase engagement and client ROI
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• Experience in the furniture industry (preferred)
• Legal authorization to work in the United States

Responsibilities

• Managing client communication
• Developing training materials
• Providing solutions training to clients
• Preparing and reviewing regular client updates and insights
• Identifying and acting on growth opportunities for additional services
• Supporting the sales team in pre-sales as they prepare to transition prospects to clients

Preferred but not required:

• Bachelor’s degree
• Experience in the furniture industry
• Microsoft Office or G-Suite experience
• Experience in working with a small, but fast-moving team that is customer-driven

Location:  We are currently a hybrid office located in Ann Arbor, MI 

Why work at Shoptelligence?

Shoptelligence is perfect for you if you want to have a direct say in the growth and development of our product and like to bring unique, innovative solutions to a wide variety of challenges.  We use cutting-edge technologies that help our engineers stay abreast of the market trends, offering our team development opportunities that are difficult to come by in large organizations, all in a fun environment in downtown Ann Arbor.  Not to mention lots of puppy love at work, all the waffles you can eat on Wednesdays, and our competitive game nights! 

If you are ready to start the conversation about how you might contribute to our team at Shoptelligence, submit your resume today! Shoptelligence is an equal opportunity employer.