What are the responsibilities and job description for the Shop Foreman position at Siddons Martin Emergency Group?
Job Details
Description
Siddons Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule
Company Sponsored Benefits:
Medical (PPO & HSA), Dental, Vision, STD
Company Paid Benefits:
Basic Life, Basic AD&D, Cancer, LTD, Teladoc (Full-time & Part-time)
401K with Employer Match (eligibility requirements)
Employee Stock Ownership Plan (eligibility requirements)
Paid Holidays & Paid Time Off (Full-Time Only)
Maternity/Paternity Leave (eligibility requirements)
Paid Training & Safety Equipment
Relocation Benefits
Verizon Wireless Company Discount (eligibility requirements)
Summary
The purpose of the Shop Foreman is to have a responsible person capable of operating and managing certain daily business activities, either in association with, or in absence of the business owner/operator.
Shop Foreman Duties and Responsibilities
Unless otherwise specified, the Shop Foreman is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the companys mission statement, to company profitability and 100% customer satisfaction.
- Enforce all company policies as defined in the SMEG Company Handbook
- Interact with entire service staff
- Maintain clean and safe work areas and tool storage, both personal and company owned
- Maintain neat and professional personal appearance at all times
- Assign work order and labor operations to Shop Technicians
- Enforce process of labor time clock usage by Shop Technicians
- Assist Shop Technicians in performing proper and accurate vehicle diagnosis, services and repairs
- Assist Shop Technicians in performing quality repairs and services in a timely manner
- Assist Shop Technicians in providing Assistant Manager(s) with accurate estimated labor times
- Assist Shop Technicians providing Assistant Manager(s) with complete parts needed list
- Direct contact with Pierce Tech Support to initiate and complete technical tickets for warranty repairs
- Participate in quality check process with Shop Technicians and Assistant Manager(s) prior to vehicle release
- Understanding of productivity goals and review for areas in need of improvement
- Follow company processes and procedures as defined in the SMEG operations manual
- Participate in morning meetings with service staff to plan the day
- Maintain accurate, timely and legible company designed reports and paperwork
- Notice and report potential problem areas to management before they arise
- Maintain a successful working relationship with Pierce Manufacturing personnel
- Enforce policies and procedures as defined in the Pierce Manufacturing operations manual
Supervisory Responsibilities
Manage assigned team/shop and serve as lead in direction and profitability as assigned.
Qualifications
- The Shop Foreman must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
- High school diploma or equivalent
- 5 Plus years with experience in an automotive service related industry
- Experience within Fire and Emergency related industry
- Must hold and maintain both EVT Master Tech and Pierce Master Technician status or obtain within one (1) year of hire/transfer
- Proven track record of success
- Excellent communication skills both verbal and written
- Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
- Possess exceptional leadership and motivational skills
- Dedication to customer service and business success
- Ability to engage in and maintain positive relationships with employees and customers
- Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
- Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement
Education and/or Experience
- High School Diploma or GED
- Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
- 3 to 5 Plus years with experience in an automotive service related industry
- Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry
Certificates, Licenses, Registrations
- EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications or obtain within one (1) year of hire/transfer
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
