Service Manager

Benefits

• Full-Time Employees
  • Company Sponsored Benefits:
    • Medical (PPO & HSA), Dental, Vision, STD,
  • Company Paid Benefits:
    • Basic Life, Basic AD&D, Cancer, LTD, Teladoc (Full-time & Part-time)

• 401K with Employer Match (eligibility requirements)
• Employee Stock Ownership Plan (eligibility requirements)
• Paid Holidays & Paid Time Off (Full-Time Only)
• Maternity/Paternity Leave (eligibility requirements)
• Paid Training & Safety Equipment
• Relocation Benefits
• Verizon Wireless Company Discount (eligibility requirements)

The purpose of the Service Manager role involves overseeing and executing various daily service requirements for the branch with responsibility and efficiency, particularly in environmental services such as servicing and repairing refuse trucks, and potentially extending to other heavy-duty equipment as well.

Duties and Responsibilities

Unless otherwise specified, the Service Manager is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

• Enforce all company policies as defined in the SMEG Company Handbook
• Overall supervision and direction of service staff
• Delegation of daily business functions and duties and follow up to ensure they are achieved
• Direct customer interaction and employee development
• Maintain clean and safe facility including offices
• Maintain neat and professional personal appearance at all times
• Understanding of business financials and goals (Share with service staff daily, weekly and monthly)
• Implementation of company processes and procedures as defined in the SMEG operations manual
• Customer retention and new business development (Routine visits to customer locations)
• Initiate and participate in morning meetings with service staff to plan the day
• Interact with sales staff to offer service support during presentations and trade shows
• Follow up during and after service is delivered to ensure customers are well informed and satisfied
• Review all final invoices for correctness before billing customer
• Perform quarterly/yearly employee reviews with service staff as directed in the company operations manual
• Substitute duties of the Assistant Manager position in his/her absence
• Maintain accurate and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with vendors

Supervisory Responsibilities:

Manage assigned team/shop and serve as lead in direction and profitability as assigned.

Qualifications

• The Service Manager must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
• Experience within the Refuse and Environmental industry
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
• Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.
• Prior leadership and management experience required

Education and/or Experience

• High School Diploma or GED
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
• 5 Plus years with experience in an automotive service related industry
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

• ASE Heavy Truck Certifications

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.