What are the responsibilities and job description for the Spare Parts Administrator position at Sidel?
Contract Type
Permanent
Country
VIETNAM
Location
HCM City
Your opportunity
You will execute the quote-to-cash process for Sidel Spare parts sales by preparing quotes, managing orders, and other spare parts flow-related activities. This is an outstanding opportunity to perform in full compliance with the client’s requirements, specifications, codes, and standard of business requirements.
Your Mission
Permanent
Country
VIETNAM
Location
HCM City
Your opportunity
You will execute the quote-to-cash process for Sidel Spare parts sales by preparing quotes, managing orders, and other spare parts flow-related activities. This is an outstanding opportunity to perform in full compliance with the client’s requirements, specifications, codes, and standard of business requirements.
Your Mission
- Manage customer requests for spare parts.
- Prepare in the SAP and send out customer offers for spare parts or deal with offer requests from webservices.
- Manage customer inquiries on spare parts pricing, availability and order processing.
- Follow-up on selected customer offers for spare parts to maximize sales.
- Place customer orders for spare parts in SAP and send order confirmations or deal with orders placed through webservices.
- Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management.
- Manage customer payments terms with financial department.
- Coordinate logistics according to specificities of the country and requirements from customer.
- Process customer requests for return of spare parts and other spare parts-related claims.
- Manage customer information in the SAP, participate to reports.
- Promotion & assistance to customers for SSO.
- Follow up on non-conformity issues and work to provide resolution to customer.
- Leverage privileged customer interface position to maximize sales potential.
- Participate to customer review on commercial actions (ASM, CCM, PA)
- Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics.
- Able to work independently and under pressure.
- Able to manage priorities and multiple customer requests.
- Expertise in Excel, SAP is a plus.
- Certificate in Logistic is a plus.
- Knowledge of order management process.
- Excellent communication skills, both written and verbal
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