Warehouse Operations Manager - Sports Recommerce

The Role

As Warehouse Manager, you’ll be responsible for leading many warehouse functions, which could include receiving, stocking, picking, and shipping. This is a full-time role with benefits. This role sits in a new division of our business, and is a perfect fit for someone who can and wants to grow with our operation as we scale. We are looking for someone who is excited to be a hands on manager, and you should initially expect to spend ~75% of your time on the floor supporting daily activities and 25% of your time focused on strategic planning. 

Working closely with our leadership team, your responsibilities will include managing things like: 

• Receiving, Picking & Packing
• Hiring, Training, & Performance Management
• Scheduling
• Storage and workflow optimization 
• Creating SOPs
• Compliance
• Enforcing safety standards 
• Procurement and negotiating with vendors

Outcomes

• You’ll quickly become an expert in all our warehouse functions. Your performance should meet our highest quality standards and set an example for other team members as to what excellence in the role looks like.

• You’ll leverage your past experience to recommend and implement best practices in our organization.

• You’ll proactively identify and improve inefficiencies in our process, including workflows and overall warehouse organization.

• You'll translate both productivity and capacity planning to create a labor and space/capital forecast.

• You'll have a strong understanding of warehouse KPIs lead a team that consistently meets and exceeds our targets. 

• You’ll lead the hiring and training process for part-time staff and ensure they are held accountable to our high standards through on the spot coaching, performance reviews, and performance improvement plans.

• You’ll ensure the warehouse is always stocked with all the supplies it needs to operate efficiently, while procuring those supplies as cost effectively as possible
  

• You'll learn and utilize technology (WMS) in addition to making recommendations for change to gain additional efficiencies via the various systems.

Competencies for this role

• Strong managerial and leadership skills. You have experience recruiting, hiring, and training teams across several functions. You enjoy teaching and motivating others, and have a proven track record of driving results through effective, data-driven performance management.
  

• Comfortable problem solving in a fast-paced environment. You’re able to quickly breakdown problems and implement solutions that not just solve the immediate problem but also prevent it from happening again in the future. You're not afraid to be scrappy, and think outside the box to solve problems well with limited resources. 

• Able to see around corners. Your experience allows you to identify small problems before they become big ones. You can help us plan strategically and scale the business efficiently.

• Think like an owner. You enjoy seeing the big picture, and strive to drive strong business results in your section of the business by maximizing results and minimizing costs. You think about how all the pieces fit together and thrive in an entrepreneurial environment.

• Comfortable learning new tech. We’ve built a lot of our own tech to support our recommerce operations. You’re excited by the idea of learning that tech and helping us identify ways to improve it.

Company Competencies

• Excellence. Passion for their craft and generally holds a high standard for themselves and those around them.

• Entrepreneurial. Creative problem solver who constantly seeks ways to innovate / improve on the status quo. Self-starter who can prioritize effectively. Is willing to take risks and fail. Intellectually curious about everything they do.

• Trust. Willing to trust their teammates to do their jobs well. Attempts to see problems from opposing perspectives.

• Communication. Has strong opinions, loosely held and is able to communicate them effectively. Also needs to be honest - doesn’t beat around the bush when delivering critical feedback and can explain why that feedback is appropriate.

• Coachable. Constantly seeking feedback, takes that feedback well, and quickly looks for ways to improve based on feedback. Willing to be pushed outside their comfort zone.

• 5 years experience in warehouse operations, including 1 year in a leadership role.

• Experience leading warehouse teams in a wide range of functions

• Experience hiring and training warehouse staff, and holding teams accountable to KPIs.