What are the responsibilities and job description for the SaaS Customer Support Specialist position at SideRamp?
About SideRamp
SideRamp allows professionals to engage with part-time opportunities in the gig economy, offering a centralized platform that manages high-quality, flexible side gigs. We focus on connecting our users to various freelance and part-time work—from discovering opportunities to streamlining the application process.
SaaS Customer Support Specialist
Location: Remote (EST hours)
Client Industry: TechnologyWe are searching for a SaaS Customer Support Specialist to join the team. In this project-based role, you will be responsible for providing exceptional customer support SaaS products. The ideal candidate will have a strong technical background and a passion for helping customers resolve their inquiries efficiently.
Responsibilities
SideRamp allows professionals to engage with part-time opportunities in the gig economy, offering a centralized platform that manages high-quality, flexible side gigs. We focus on connecting our users to various freelance and part-time work—from discovering opportunities to streamlining the application process.
SaaS Customer Support Specialist
Location: Remote (EST hours)
Client Industry: TechnologyWe are searching for a SaaS Customer Support Specialist to join the team. In this project-based role, you will be responsible for providing exceptional customer support SaaS products. The ideal candidate will have a strong technical background and a passion for helping customers resolve their inquiries efficiently.
Responsibilities
- Deliver high-quality customer support for SaaS products through various channels.
- Assist customers with product inquiries, technical troubleshooting, and issue resolution.
- Document and track customer issues to ensure timely resolution and customer satisfaction.
- Collaborate with the technical team to escalate and resolve complex customer issues.
- Provide product training and guidance to customers as needed.
- Contribute to the continuous improvement of customer support processes and documentation.
- Proven experience in SaaS customer support or a similar customer-facing role (2 years ideally).
- Strong technical aptitude and ability to troubleshoot software issues effectively.
- Excellent communication skills with a customer-centric approach.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with CRM systems and ticketing platforms.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Previous experience in a SaaS environment is preferred.
IT Support Specialist (Field Based)
DIG Support -
New York, NY
Customer Support Specialist
Kira Learning -
New York, NY
Customer Support Specialist
Professional At Home Jobs -
Yonkers, NY
