What are the responsibilities and job description for the Program Manager L3 - Horsham, Pennsylvania Onsite from day 1 position at Sierra Business Solution LLC?
Job Description
Program Manager L4
Horsham Pennsylvania - Day one onsite
Job Description:
Role: Program Manager L4 24/7 project support Attending Desktop hardware and software related issues OS and software installation and troubleshooting Attending Daily support desktop complaints /tickets and ensuring timely closure of the reported tickets. Software installation, configuration and troubleshooting for end users. Manage project related activities including task scheduling, risk and issues Work with other technical teams to ensure effective coordination Use the incident management system to document and theirn respective resolution Respond to telephone calls , emails and assigned tickets from users Improves and maintains customer and employee satisfaction Monitoring and maintaining SLA requirements Additionally would like to highlight that we need to look for profiles with below set of expertise and experience: - ServiceNow Enhancement project management experience – Enterprise level - ITIL Process Awareness – MUST - ServiceNow functional knowledge – good to have - PMP & ITIL certified (Good to Have) - Overall Infrastructure technologies awareness - Must have worked with development, process and infra technical teams to drive the project - Ability to drive the project with decided timelines from scratch to end. - Should be able to create the project charter and drive
Thankyou
Swizel G
4 Peaks Business Solution LLC
Chandler –AZ
(Four one five) seven two seven - one zero five one
