Director of IT

Position Summary

Essential Duties and Responsibilities

• In conjunction with Managed IT Service Provider, oversee the IT operations
• Serve as lead contact for IT projects and new implementations
• Create, manage, and maintain a secure Companywide digital file system
• Create, manage, and maintain a secure Companywide file system backup program
• Create, manage, and maintain a secure Companywide password process and system for all employees
• Provide recommendations on company application/hardware purchases
• Plan related technical training for new technologies and processes
• Plans, coordinates, and implements new projects to help to continue to improve all IT functions
• Work with Managed IT Service Provider to maintain comprehensive inventory of all hardware, software, and network assets
• Oversees and assists with training personnel on IT software/hardware
• Gather and analyze system requirements to support business objectives
• Responsible for review and solving of user-submitted IT problems
• Responsible for account creation within the various IT solutions that are deployed now and, in the future
• Responsible for IT review and order processing
• Manage and coordinate technology requirements
• Maintain cyber security
• Oversees and manages all website domains, approves all domain purchases and renewals, and any website hosting services and contracts.
• Maintains and oversees a corporate Help Desk Ticketing System ensuring that responses and solutions are timely in order to effectively support the organization
• Maintains updated knowledge base of new technologies and trends within the industry
• Utilizes software partner training resources to keep abreast of software updates; also ensures that his team does the same
• Partners with the Development Team to provide recommendations for hardware and software technologies to be utilized in all new developments

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Minimum Bachelors (BS/BA) in Information Technology, Business Management, or related field is required
• Prior experience as an IT Manager required
• Minimum 5 years IT and Management experience preferred
• Prior experience with property management software platforms preferred
• Experience with software within the property management industry preferred
• Hands-on experience with various interview formats (phone, Zoom and structured)
• Multitasking and time management are essential
• Excellent communication and leadership skills
• Critical thinking and demonstrates keen problem-solving skills
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Understands internet and networking functions to assist with their implementations and operations
• Understands interfaces and assists in their set up and operation
• Excellent computer and Microsoft Office knowledge required (Word, Excel, Outlook, PowerPoint)
• Excellent Microsoft environment knowledge required (One Drive, Sharepoint, etc.)
• Must have strong customer support orientation (for internal/external customers), demonstrated professional demeanor, and the ability to maintain confidential information
• Must have strong skills in organization and planning, as well as a demonstrated ability to work independently and exercise sound judgment and problem solving
• Advance negotiation skills

Physical Demands and Work Environment