Front Desk Receptionist

SUMMARY: As the Front Desk Receptionist, you will play a vital role in the daily flow of patient intake and level of customer service our patients receive. Although prior medical reception experience is preferred, especially in the eye care field, we will provide you with our extensive and thorough training program even if you have nothing more than a great desire to enter the medical field for the first time. You should be able to communicate professionally, be comfortable working in a medical environment, be highly organized, have a strong customer service background, possess excellent computer and organizational skills, and embody a welcoming/friendly demeanor.

Your schedule will vary, dependent on the operational hours of the office you are assigned to. You must have the flexibility to work within these hours of operation, including occasional weekends, early mornings, or late evenings as needed.

Job Duties & Essential Functions:

• Answer incoming calls and route appropriately
• Provide accurate messaging documentation if applicable
• Greet patients immediately upon arrival and apply the applicable protocols such as registering new patients, ensuring patient billing and insurance information is accurate, inform patient of medical office procedures and policies, ensure necessary referral or patient documents are on file for visit
• Maintain and manage patient records
• Move patients through appointments as scheduled
• Obtain external medical reports as required by medical professionals
• Schedule follow up appointments according to physician’s needs
• Intercept patients as they exit to obtain any necessary additional information before exiting practice
• Collect and total daily monies including payments, copay’s, etc.
• Ensure patient no-shows and cancellations are followed up with in accordance to practice policy
• Safeguard patient privacy and confidentiality
• Obtain prior authorization for any patients having in-office procedures
• Be knowledgeable of any and all monthly promotions offered and share with patients accordingly
• Acquire audiology-add-ons and comply with audiology related policies that are applicable to locations where audiology services are offered
• Promote, educate and sell all audiology services to patients in the offices they are offered.
• Ensure reception area is well maintained, neat and clean and that the chairs are straightened and orderly
• Check magazines for current dates, rotate magazines back to the reception room
• Pick up items left behind by patients and properly disposes of them
• Special projects and other duties may be assigned as needed

Required Qualifications :

• High School diploma or equivalent required
• Excellent written, verbal, and listening skills
• Ability to work a flexible schedule, including weekends
• Above average customer service skills and the ability to remain calm in stressful situations

Preferred Qualifications :

• Bilingual Spanish a plus
• Prior experience in the medical field highly desirable

Pay Rate: $19.00 - $21.00/ Hourly

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations.

This position is active and requires the employee to constantly move about in the office to assist patients, staff and medical providers.

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of SightMD

SightMD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

SightMD expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Improper interference with the ability of SightMD employees to perform their job duties may result in discipline up to and including discharge

Experience

• Ability to work a flexible schedule, including weekends.

Education

• High School or better