Accounts Receivable Collections Manager

Title: Accounts Receivable Collections Manager

Department: Billing & Collections                                                                                                                     

Reports to: Director of Billing & Collections

Location: Omaha, NE

Travel Required: Attend annual convention and seminars, less than 10%

Compensation:  $65k-$90k, based on experience, quarterly bonus, and Long-Term Incentive

Office Hours: Monday-Friday, 8am-5pm

Who We Are:

Signal is an innovative company offering franchising to entrepreneurs or law enforcement for security guard services. Signal has redefined the security industry through branding, technology, and its leading-edge business model and is experiencing phenomenal growth. Our corporate office sells franchises, launches them, and provides all the facets of business support and development.

Your Role:

Make an impact by designing and managing your own collections process to support our 150 franchises. Develop a strategic approach to handling a large, diverse, nationwide customer base.

Signal is a great place to work and grow your career! We have a wonderful culture that will make you feel part of the group right away and it is a place where your knowledge, skills and positive attitude are valued and appreciated.

What You Will Do in This Role:

• Establish processes and procedures for collections
• Provide a strategic approach to managing collections
• Administer the collections processes for Franchisee accounts including follow-up on overdue accounts
• Responsible for managing the collection efforts for appropriate accounts. Establish a process to initiate reminders to accounts currently due, make systematic collection follow-ups on past due accounts, and make notations in AR system on any significant customer comments, agreement, and updates
• Accountable for reducing DSO and AR Over 90 days
• Maintain contact with internal customers to address customer payment issues
• Establish and maintain effective and cooperative working relationships with customers and franchise owners
• Meet defined department goals and activity metrics
• Manage relationship and accounts with our 3rd party collection agency
• Aid Director of Billing and Collections with specific projects and problem resolution as needed

This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Other duties, responsibilities and activities may change or be assigned at any time due to organizational needs

Qualifications/Knowledge:

• 5 years of collections experience with a medium to large company, franchising experience preferred
• Associates Degree or equivalent in experience
• Proficient in Microsoft Office products and other relevant computer applications
• Experience with Sage preferred, but not required
• Willing to contribute to a “Championship Culture” of teamwork, passion, and collaboration

Skills/Abilities:

• Excellent interpersonal and communication skills, both verbal and written
• Attention to detail as well as ensuring all issues are addressed and resolved on a timely basis
• Make timely decisions with well-developed judgment, while considering alternatives, risks and other critical decision factors
• Provide the highest level of customer service and support to franchise owners; and promote a sense of urgency toward business-critical issues
• Strategic mindset with the ability to plan ahead, prioritize and manage competing priorities
• Understand and uphold the policies and procedures established by Signal and its core values (Passion, Honesty & Integrity, Relationships, Serving and Learning)

What’s in it For You:

• Competitive base pay, quarterly bonus plan, and long-term incentive plan
• Medical, dental, vision, FSA/HSA options, and employee assistance program covering employee and eligible dependents
• 100% company paid life insurance, short-term disability, and long-term disability
• Paid Time Off and Holidays
• Career development assistance
• Special recognition for employee birthdays and anniversaries
• Company-hosted celebrations

The Office Environment:

As part of the company, you can expect to work in a standard office setting where there is a positive team atmosphere. Our office is a collaborative space where cross-department projects are frequent. Occasional overtime may be required as business needs dictate. You will have exposure to moderate noise levels and on occasion outside weather conditions (walking between buildings, networking events).

Physical Demands:

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator, computer keyboard, and phone. This description is intended to provide only basic guidelines for meeting job expectations.

Physical Demands key:

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5 hrs./day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs./day)

O (Occasionally) – Walk, Reach above head, Climb, Crawl, Squat, Kneel, Bend, Carry 11 lbs. or more, Push/pull 11 lbs. or more

F (Frequently) – Stand, Sit, Handling/Finger dexterity, Reach outward, Carry 10 lbs. or less, Push/Pull 10 lbs. or less,

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Salary : $65 - $90