Training Manager

General Summary of Job Duties

The Training and Learning & Development Manager is responsible for all learning and development initiatives as well as engagement for the Company.  The Manager plays a key role in the organization by partnering with department leaders to ensure our training strategy and engagement efforts support the Company's goals.  This role will be responsible for all steps in the learning & development process from diagnosing training needs to measure the success of training initiatives. Driving engagement and development through training initiatives is one step to building loyalty and creating value for our team members.  This position will also be the lead for all other engagement initiatives for the Company to ensure we capture the maximum value from our team members and that results are beneficial for the Company.

Job Responsibilities and Duties

• Diagnose training needs by partnering with department leaders and assess training effectiveness/ROI on an ongoing basis.
• Develop and create a wide variety of training for all levels of employment.
• Conduct interactive and developmental training and workshops for team members and leaders.
• Produce, launch, and manage online training.
• Track attendance for training and ensure ongoing compliance.
• Identify engagement opportunities and lead team member appreciation efforts.
• Create, produce, and maintain communication materials for Human Resources.
• Stay relevant in trending learning and development practices.
• Other duties as assigned.

Skills, Education & Other Requirements

• At least four years of previous hospitality training and/or learning & development experience in the following areas: Hotel, Gaming, and Food and Beverage.
• A Bachelor’s degree in Human Resources, Education, or a related field is preferred.
• Demonstrated instructional design and training program development experience.
• Ability to be highly creative.
• Outstanding presentation, written and verbal communication, engagement, and interpersonal skills with all positions and levels.
• Experience with web-based learning programs and voiceover software.
• Knowledge of data analytics and tools.
• Experience with project management and organizing special events.
• Proven ability to manage multiple priorities and responsibilities.
• Ability to work independently
• Experience utilizing a wide variety of computer applications such as Microsoft Office (Word, Excel, and PowerPoint).

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Gaming Registration

Machinery, Work Equipment, Programs, Software, Hardware Used

• Ability to utilize a wide variety of computer applications such as Microsoft Office (Word, Excel and PowerPoint).
• Ability to use web-based applications for training and voiceover software.
• Basic office equipment

DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.