Bloomingdale

Description

Position : Supervisor

Reporting to : Store / Concession Manager

Job Purpose

To generate sales by delivering outstanding customer service and maintaining exceptional standards, providing a world class shopping experience that means our customers return again and again.

To support the management team to ensure the profitability of the store / concession and drive sales through effective management and communication with the team.

Responsible for

Sales

Actively sell in a professional and friendly manner

Achieve sales goals by demonstrating a passion for retail, the product and our brand

Confidently introduce our full range of products & services

Participates in sales initiatives and ensure team are aware of all opportunities to potentialize sales

Service

Provide an inviting and welcoming atmosphere for our customers

Engage with our customers, to exceed their expectations and build customer loyalty

Make the customer experience fun

Promote a customer focus within the team

Maintain knowledge of competitor sales and activity

Product

Develop an in-depth knowledge of our product in order to aid our customers fashion needs

To provide accurate and informative product knowledge including the features and benefits of the products available

Promote the brand, products and services at all times

Operations

Adhere to stock control procedures

Maintain the health and safety of colleagues, customers and contractors

Support the management team in ensuring the team are trained and understand all till and cash handling procedures

Teamwork

Work as an effective part of the store and regional sales team

Demonstrate flexibility in order to meet store needs

Support Style Consultants with learning and development needs

Support all team members in achieving team goals through professional and effective relationships

Communicate team goals and objectives in the absence of your line manager

Key behaviors :

Essential : Sales and target driven, Customer service focused, Passion for fashion, Commercial awareness, Strong work ethic, Effective communicator

Desirable : Fashion retail experience, Planning and organization skills, Team player, Highly motivated

Last updated : 2024-06-23