Food and Beverage Host/Hostess

Summary of Position:

Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.

Duties & Responsibilities:

· Warmly and graciously greets all guests upon arrival.

· When possible, open the front door for guests entering or leaving the restaurant.

· When immediate seating is limited, records guest information and number of people in party on our OpenTables software program.

· When on a wait, work in conjunction with outside host and management to ensure speedy service of customers when tables become available.

· Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests.

· Communicate with managers when there are customer and employee issues.

· Accommodate special seating requests for guests whenever possible.

· Seat guests based on guest preferences, space, and balancing of customer flow in service stations.

· Introduce not only yourself, but ask if it is their first time at our establishment, their name, and where they are from. Relay this information to the Server.

· Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.

· Relay messages to servers and bus-persons as needed.

· Maintain supplies of kid’s menus, to-go product, and toothpicks at the host stand.

· Clean menus of food and stains.

· Keep silverware wraps stocked and host station.

· Learn Table numbers and sections.

· Assist in running food, cleaning tables and areas of the restaurant as needed.

· Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty.

· Explain the restaurant concept to guests.

· Give directions to the restaurant to guest inquiring for it.

· Communicate all incoming party and reservation information to Event and Business Development Manager.

· Perform other duties as assigned by the manager on duty.

REQUIREMENTS:

· No previous restaurant experience or training required. On the job training will be provided. Experience is a plus.

· Must be a team player and demonstrate organizational skills.

· Must have excellent interpersonal skills and confidence.

· Be able to work in a standing position for long periods of time (up to 12 hours).

· Excellent verbal and telephone skills to be able to communicate clearly and effectively with our guests.

· Must have exceptional grooming habits.

· Ability to work in a fast paced environment.

· Fluency in other languages a plus.

· Be flexible and willing to assist as needed to ensure all restaurant standards are met.

Part-time hours: 20-40 per week

Expected Start Date: 19/01/2022

Job Types: Full-time, Part-time

Pay: $10.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Life insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Night shift
• Weekend availability