IT Services Manager

Role and Responsibilities

The IT Services Manager is responsible for supporting and maturing a growing team of IT professionals, establishing relationships with external clients, servicing computer systems and software, and maintaining computer networks and user connectivity.

• Develops relationships with external clients and organizations to meet their technical requirements
• Offers innovative solutions that meet clients’ needs while remaining cost effective
• Maintains relationships with technology, software, and security vendors
• Manages and assesses the performance of staff members who specialize in IT support
• Identifies staffing needs and works with human resources through the hiring process
• Designs and implements policies and procedures to create better efficiencies within the support team
• Align project objectives with our customer's goals, and make sure the team is clear on objectives
• Maintains familiarity with current and upcoming IT equipment, services, and other developments
• Coordinates troubleshooting, support, and service for equipment and networks when necessary
• Upholds a sense of customer services and measures client satisfaction
• Collects performance metrics (average length of tickets, ticket queue size, etc.) and makes recommendations from those metrics
• Attends industry events and trade exhibitions to learn about cutting edge product releases and news

Background Requirements

• Bachelor’s Degree in Computer Science preferred or equivalent relative experience
• 4 years of experience supporting Windows, OSX, and Linux operating systems in a business environment
• High level of customer communication and service skills
• Ability to work in a fast-paced environment

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Huntsville, AL 35806: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Windows: 4 years (Preferred)
• Linux: 4 years (Preferred)
• Client Services & Customer Support: 4 years (Preferred)

Work Location: One location