Fraud Specialist

Description

Who is Simplicity Credit Union?

We are today, and we’ve always been, a team of passionate Credit Union believers who work together to help our friends and neighbors realize their dreams. From the latest tech to keep our members in the know, wherever they may be, to an innovative branch experience, we’re focused on giving people what they need, when they need it. And what you see is not all you get. The Simplicity Team supports our member’s experience with a culture of collaboration and creativity, a focus on the things that mean the most to us, and a healthy dose of wackiness to bring it all together. Most importantly, we love turning new friends into members of the Simplicity Family and seeing where we can go together!

Position Summary

A Fraud Specialist is responsible for investigating all account fraud, acting quickly to prevent and mitigate risk and loss to members and the Credit Union. This position will respond to all fraudulent questions and issues and provide direction to team members and members. While fraud prevention and risk mitigation are performed, member experience is always our top priority. This position will contact members providing an exceptional experience while resolving fraud and risk related issues.

This position will always project a positive and friendly image for the credit union through interactions with members and co-workers. This position will work out of our Marshfield or Stevens Point location, and a hybrid work schedule is available.

• Place outbound phone calls to members to validate account activity while providing exceptional member service.
• Report, challenge, and update chargebacks and payment reversals raised by fraudulent members or via Fiserv report review.
• Work fraud accounts within the Fiserv case management framework for tracking purposes.
• Conduct in-depth research on fraudulent situations to validate and report findings to VP of Risk Management. Analyze loss based on monthly trends.
• Investigate and document forgery, counterfeit, and fraud cases brought forward by team members or members. Maintain fraud files.
• Assist members with fraudulent activity on their accounts and obtain the proper documentation to determine the next steps in the process. In the event of fraud, take corrective measures.
• Handle compromised accounts by issuing new accounts for existing members.
• Review and enhance member relationships with Simplicity by seeking out opportunities to recommend additional products and services where applicable.
• Make recommendations to the members, when necessary, to prevent or minimize future losses.
• Analyze monthly reports to research high risk transactions for debit and credit cards.
• Demonstrate proficiency in applicable systems, tools, policies and procedures, and credit union regulations.
• Reinforce continuous collaboration and respectful communication between all departments by promoting strong, positive, and productive working relationships through the commitment to the company’s core values, vision and mission statements.

Requirements

• High school education or GED and three to five years of similar experience.
• Excellent decision-making skills.
• Excellent communication skills.
• A high degree of mental concentration to interpret and act upon a wide range of situations, even under pressure.
• Exceptional analytical skills with a strong attention to detail, ability to plan, prioritize and organize work effectively and efficiently.
• Must be friendly and able to represent the credit union in a professional and positive manner.

Professionalism/Attitude:

• Believes in own capabilities and knowledge to affect positive outcomes and even succeed where others may not and demonstrates that attitude in performing day-to-day activities.
• Self-motivated by the desire to accomplish goals and have exceptional performance; very open to receiving constructive feedback.
• Understands that change is necessary to evolve as a person and an organization, and reflects that in the context of daily work, handling change without becoming disengaged.
• Displays an on-going commitment to learning and self-improvement in areas that are job and/or organization relevant.

~No candidate will meet all of these desired qualifications. If your experience looks a little different from what we've identified and you feel you can bring value to the role, we'd love to learn more about you!~

If this describes you and you are looking for a great opportunity to join a growing team, let's talk!

What we offer:

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Salary : $20 - $25