Sales representative

Position Overview

The Bilingual Sales Support Representative plays an important role responsible for providing sales support to the SiteOne sales team and helping to handle complex customer needs.

What you’ll do :

• Provide sales support to Key Account Managers and Business Development Managers. Proactively communicate needs and problems to Store Personnel and Line of Business Specialists, as needed.
• Handle day-to-day customer needs including diagnosing customer problems, providing customer quotes, taking customer orders, coordinating order logistics, sourcing and monitoring order fulfillment via phone.
• Develop deep and lasting relationships with customer personnel via phone
• May manage a small book of business. Responsible for growing gross margin in book of business year-over-year.
• Leverage solution-focused sales tools and processes to maximize growth with assigned accounts.
• Maintain high level of customer satisfaction with assigned accounts.
• Maintain appropriate professional and technical industry knowledge.
• Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support and lead their implementation.
• Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program.

Skills We Are Seeking

• 1-3 years of customer service or sales support experience preferred
• Bilingual Proficiency - candidates who are conversational in English / Spanish are preferred
• Knowledge of trends in the green industry. Familiarity with landscape, nursery, forestry, and / or irrigation products preferred
• Proven knowledge of the sales cycle and solution selling techniques
• Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation skills
• Ability to think quickly and make decisions
• Must be proficient in computer skills including Microsoft Office (Excel, Word, and PowerPoint)
• Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working
• High school diploma or equivalent required
• College degree preferred

Perks :

• Weekly Paychecks with DailyPay available!
• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services / Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!

Expected Salary Range $80K

Last updated : 2024-09-27

Salary : $80,000