Salary Job Openings

CSR - Customer Service Representative

Six Thirteen Originals, LLC
Mahwah, NJ Full Time
POSTED ON 4/26/2024 CLOSED ON 5/27/2024

Job Posting for CSR - Customer Service Representative at Six Thirteen Originals, LLC

613 Originals is a large, fast paced screen printing company looking to continue growing our team with smart, ambitious people.

If you're looking for a dynamic and challenging Customer Service Role with an industry leading group of knowledgeable teammates, look no further.

Our CSR's act as a liaison, providing product information and resolving any emerging problems that our customers might face, with accuracy and efficiency.

Responsibilities

  • Answer incoming customer inquiries via phone, email and/or chat
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives in a timely fashion; follow up to ensure resolution.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow communication procedures, guidelines and policies

Requirements

  • Customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with Adobe CC Suite and/or screen/offset printing a plus
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree/GED/Experience Equivalent

Salary: Negotiable/Based on experience

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off

Experience level:

  • 1 year

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Work Location: In person

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Salary.com Estimation for CSR - Customer Service Representative in Mahwah, NJ

$46,887 - $59,947

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