What are the responsibilities and job description for the Senior Customer Service Agent position at SIXT?
Job Description
SIXT is looking for a Senior Customer Service Agent to oversee the day-to-day planning and developing of their team members while ensuring that we are providing a first class customer service experience. As an essential part of the team, they will assist with developing and training their staff. The ideal candidate possesses the following attributes:
- Strong verbal and written communication skills
- Strong organizational skills and the ability to multi-task
- Excellent management skills
- Ability to manage stressful or unusual situations while maintaining good customer service
What you will do:
- Motivate and inspire the team to surpass their customer service potential and quotas
- Coach new agents during the incubation period after training
- Communicate the company’s purpose, core values, and vision to employees
- Meet and exceed departmental objectives, including conversion targets and lead generation
- Constantly aim for development as well as continuous improvement including monitoring, organizing, and coaching the team on a day-to-day basis.
- Facilitate cross functional communication within the company for improved working conditions
- Actively participate in weekly meetings
- Prioritize and meet deadlines from multi-staff members within the department
Qualifications
About you:
- High school diploma or GED required, Associate’s or bachelor’s degree preferred
- Minimum 6 months of experience in a Sixt CSA role preferred
- Must be recommended by Branch Manager
- Must have completed all trainings
- Must be in good standing (no write-ups in the last 6 months)
- Must be willing to wear company uniforms
- Must be able to work a flexible schedule including day and/or evening hours
- Must be able to travel for training and other business needs
- Likely to require at least 5-10% travel, some of which may be by airplane
Additional Information
Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.
At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.
The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries. Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.
Come join our team! Apply now.
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
