What are the responsibilities and job description for the Operations Customer Support Specialist position at SJE?
What you will do:
As our Operations Customer Support Specialist, you will provide our customers with top notch support on project inquiries ranging from timelines to project status updates. This position works at our Largo, FL location.
The job:
Every day you will work with our internal team to assist customers with requests for support, project status, and delivery updates. You will monitor email, answer/make phone calls, and handle day-to-day responsibilities while delivering exceptional service to our customers. You will also ensure that projects are progressing according to schedule and will notify the customer of any delays in a timely manner.
The skills you need:
To thrive in this role, you will need to have excellent written and verbal communication skills, the ability to prioritize your workload based on demand, attention to detail, and above average organizational skills. You must also have experience with the Microsoft Office Suite of applications, and the ability to handle multiple priorities at once. A high school diploma with 2 to 3 years of experience is required.
Answering your questions:
When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.
- What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year and 8 paid holidays.
- What benefits do you offer? We offer a robust benefits package including health, dental, and vision programs you need to take care of your family, along with many more benefit options available.
- How much overtime will I have to work? It depends on customer demand. You can expect up to 5-10 hours a week during our busiest season.
- What is my commute? Plug this address into Google Maps: 12161 62nd Street, Suite 100, Largo, FL 33773.
We will answer more of your questions during the first interview. Expect to hear about the next steps soon if you meet these requirements.
A little bit about us:
SJE has been a leader in the water and wastewater industry since 1975. Founded by an entrepreneur in Detroit Lakes, MN, we now have over 600 employees across 10 locations worldwide and have customers on every continent except Antarctica. We are known for our innovation, high-quality products, and exceptional customer service.
We offer competitive wages, health insurance, full benefits package, opportunities for career advancement, extensive corporate training program, 401(k) plans and up to 23 paid days off during the first year. Learn more and apply on-line at www.sjeinc.com. EOE/Drug Testing
