MOBILE CASE AIDE - EAGLE PASS/CRYSTAL CITY

This position functions as an assistant to agency staff and supervisors in providing human services to Child Protective Services (CPS) clients, including transportation and documentation of services provided. It also includes supervising visitations between parents and children and providing various clerical functions. The position interacts routinely with Belong staff, representatives from various organizations, and the public. Although this is classified as a Hybrid position, there will still be required traveling 95% of the time.

• Provides transportation for clients to and from appointments as requested by caseworkers and/or Unit Supervisor.
• Travel is required for this position, up to 95% of the work week.
• Observes and/or supervises parent and child visits.
• Completes appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems.
• Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by caseworkers/supervisor.
• Performs required duties to maintain unit operations including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Attends work regularly in accordance with agency leave policy.
• Perform other related duties as assigned.

KNOWLEDGE/ABILITIES

• Knowledge of Child Protective Services.
• Knowledge of community resources.
• Ability to communicate effectively verbally and in writing.
• Ability to follow instructions.
• Ability to get work effectively with others.
• Ability to effectively supervise children of various ages.
• Ability to operate a personal computer, several software packages, and basic office equipment.
• Ability to work in an office supporting several staff members.

REQUIRED:
• Graduation from high school or equivalent.
• One-year full-time social services, clerical, secretarial, administrative support, general office, or FPS experience.

Acceptable Substitutions:
• Thirty semester hours from an accredited college or university.

Registration or Licensure Requirements:
This position requires use of the applicant's personal motor vehicle to complete job functions.
Applicants for positions must have a reliable motor vehicle; an acceptable driving record for the past five years; a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load that applies to the job; and proof of insurance. Applicants must provide proof of driving record, insurance, and license.

Additional Information:
Mobile Case Aides may be required to work together with Belong caseworkers in providing supervision of children without placement (CWOP). Children can vary in age, but primarily the population that will be worked with is children that can range from 10 to 17 years of age. Responsibilities of the position include assisting the Belong caseworker with monitoring children and ensuring needs are met during their office or community location stay to include safety, food, hygiene, education, and entertainment/recreational activities. This could require working outside of the normal work schedule. If so, overtime compensation may be earned.

PHYSICAL/MENTAL REQUIREMENTS AND INFORMATION

• Body mobility to stoop, kneel, bend, reach, and walk (roll) to operate equipment.
• Moderate to heavy lifting up to 25 pounds.
• Must have the ability to communicate both verbally and in writing.
• Must have the ability to give and receive verbal and written instructions (with or without hearing aids).
• Must have fine vision, sustained vision, and peripheral vision (with or without glasses).
• Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs.
• Minimum of 40 hours per week but may necessitate additional time in order to complete assigned work, which would include evenings and weekends.
• Home-like settings with varying moderate to high degrees of background noise.
• Light and ventilation are found in a typical home setting.
• Campuses are smoke-free, except on permitted campuses in designated areas.
• Possible injury when lifting or moving if employee fails to use proper body mechanics, or if proper techniques are not used.

DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS

Supervised by: Unit Supervisor