What are the responsibilities and job description for the Ski Butlers General Manager - Mammoth position at Ski Butlers?
At Ski Butlers, we believe in people pursuing their passions in the mountains. It’s our WHY. That passion is what keeps us going during late nights and early mornings. It connects everyone in the company from our CEO down to a first year ski technician. Our culture is centered around five core values, and a mission to make ski vacations convenient. Our next General Manager in Mammoth will be someone who is passionate about the ski industry, curious to grow - both personally and professionally, and is motivated to exceed their goals. Our next general manager will also ski / ride - a lot.
This General Manager position is a hybrid sales / operations role. The most important part of the General Manager role is to help promote a productive environment allowing the team to have quality guest interactions. More specifically, you will be responsible for leading a team of Ski Technicians in their role of delivering ski rental equipment to guests in their accommodations, planning future shifts, ensuring quality equipment, and helping to answer guest questions related to our service and products. You will also be responsible for growing the business and will be rewarded as it grows. This position is a seasonal position, running from October - April.
We are looking for someone who is self-motivated and will excel in a flexible, fast-paced work environment. Someone who has management experience and who understands what it means to go above and beyond. Someone who views themself as a leader and who is passionate about providing every single one of our guests exceptional service, every time. Our community presence and contributions are something else we take great pride in.
Ski Butlers is an award-winning, ski and snowboard rental delivery service that operates in over 50 ski resorts worldwide. Ski Butlers prioritizes, above all else, offering exceptional service and is dedicated to creating a great experience for our customers while they are visiting our communities.
Start Date: September 26, 2022
Compensation:
- Competitive Base Salary, Monthly Customer Service and Sales Bonuses, Benefits and a Seasons Ski Pass.
- Benefits Include: Health and Dental Insurance, Phone Reimbursement, 401K, and Paid Vacation and Sick Days.
Operations Responsibilities:
- Pre-season shop set up
- Working hands on in the shop with the equipment, and delivering rentals to guests on property
- Weekly scheduling
- Hands on coaching shifts with Ski Technicians and Team Leaders
- Weekly 1:1 meetings with direct reports and managers
- Weekly resourcing reports
Desired Qualities:
- Strong, confident, and professional communication skills.
- Detail-oriented with good note taking skills.
- Ability to accept and deliver necessary feedback.
- Polished writing skills are a plus.
- Previous management/ leadership experience is a plus.
