3rd Shift Technical Support

Description:

Skiltrek is seeking an additional 3rd shift technical support resource to add to their growing team in Middleton, WI. These technicians will sit largely remote following an onsite training period at their location in Middleton. Hours for this position are 7pm - 4am, Sunday - Thursday.

The Technical Support Coordinator will provide timely response to customer service requests, evaluating the root cause, and coordinating resolution while reporting status within established client best practices. All issues will be technical in nature, relating to technology implementations and installations being performed by the client at large retail companies nationwide.

Some job duties this role includes are:

" In-bound call reception of the client service queue for field technicians reporting status or requesting direction

" Out-bound calling to field technicians to gather status, to provide direction when length of time at customer location has elapsed, or to assist with issues that require immediate attention

" Documenting the status of and providing direction to technicians in the field performing work on service requests

" Ensuring field technicians time spent onsite is utilized most efficiently

The ideal candidate will have some background in Information Technology or Technical Support, either through education, certifications, or work experience.

About Us

Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.

At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,

be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.

Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,

race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.