Client Care Coordinator/Spa Receptionist

Skin and Wellness Centre is seeking skilled Client Care Coordinator/Spa Receptionist to join our team at our upscale med spa/wellness center in Falls Church, VA. Serving the most elite clientele and offering the most advanced technologies, along with superior client service. If you would like to join a med spa that is results-driven, providing treatments which create significant and lasting visible change, then this may be your desired opportunity.

We’re looking for candidates who are excited about helping women and men look better, feel better and live better. Professionals who are eager to learn new skills and to share their knowledge and enthusiasm about effective procedures and skincare.

Responsibilities and Duties

SALES & REVENUE GENERATION

• Maximize revenue of treatments and programs through effective scheduling
• Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
• Upsell current spa promotions/packages whilst ensuring uptake is recorded accurately.
• Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists.
• Encourage clients to return by recommending an ongoing treatment program, inviting guests to rebook.
• Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.

RECEPTION STANDARDS/OPERATIONS

• Organize scheduling of appointments to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
• Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences. Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
• Respond to all guest inquiries promptly and efficiently.
• Maintain the cleanliness, presentation and organization of the reception area at all times.
• Excellent phone manners Answer telephones in a professional manner

HEALTH & SAFETY

• Day to day responsibility for equipment, products, cleanliness and hygiene of the reception and other spa areas.

GENERAL

• Maintain a high standard of appearance and personal hygiene
• Always be punctual and prepared in advance of treatments.

Job Type: Full-time

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

License/Certification:

• work authorization (Required)

Work Location: In person