What are the responsibilities and job description for the Customer Service Rep position at SKP Heritage LLC?
22 year old Family business in Cumming, Georgia is looking for a Customer Service Representative to join our Team!
Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests
- Resolve customer complaints in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction
- Stay up-to-date with product knowledge and company policies
Skills:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
- Empathy and patience when dealing with customers
- Proficient in using customer service software and computer systems
- Ability to work well in a team environment
If you are a motivated individual passionate about providing outstanding customer service, we would love to hear from you. Join our team and help us deliver exceptional experiences to our valued customers.
Successful candidates will be expected to perform other duties as assigned by management.
Our primary concentration industries are Charity Fundraising, Golf Awards, Gifting, and Framings.
Candidate should have good people skills both over the phone and in-person, good typing skills, and a general knowledge of computers and Microsoft Office.
Duties will include but are not limited to placing orders, answering the phone, building relationships with a handful of sales reps and a general customer base.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
Experience level:
- 10 years
- 11 years
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
Salary : $15