What are the responsibilities and job description for the Lead Integration Specialist position at Skupos?
Role. An overview of the opportunity:
Skupos is searching for a Lead Integration Specialist to join our growing team. As a Lead Integration Specialist, you will be the point of escalation for our Sales and Support teams to help troubleshoot technical issues with our core product, and help onboard and retain our growing 5,000 customer base.
As a Lead Integration Specialist, you have a knack for solving complex technical problems. You enjoy understanding the hardware and network/IP setups in retail locations and are comfortable talking non-technical people through technical issues. You enjoy working with people and have a consultative approach to problem-solving. You are excited to get into a company at the ground level and help build something amazing!
Responsibilities. Your responsibilities will include:
- Be the point of escalation for Sales teams when it comes to POS integration setup
- Successfully install and set up new customers with our software
- Understand network setups over the phone and ability to illustrate them.
- Be the point of escalation for the Support and Customer Success teams
- Work with the Sales, Support, and Success teams to help increase their technical knowledge
- Develop and maintain sync troubleshooting documentation within the Google Suite
- Track customer interactions via Salesforce
- Mentor and train new incoming Integration Specialists
- Mentor and train members of the Customer Support and Sales teams to help them better troubleshoot technical issues and decrease the number of escalations to IS
Experience. Candidates should have:
- At least 3 years in a technical troubleshooting role
- Excellent knowledge of Windows OS (7,8,10), 32bit and 64bit
- Task manager and background process familiarity
- Ability to use command prompt or PowerShell to issue commands at an administrative level
- Ability to diagnose and configure network settings on Windows-based computers and tablets.
- Ability to identify and explain what IPv4 addresses, default gateways, and subnet masks are on any given network
- Basic understanding of a network topology
- Knowledge of accessing API’s through HTTP/HTTPS protocols
- Windows file sharing configuration with the ability to access network drives and directories with authentication
- A problem-solving mindset
- Willingness to jump in where needed, learn new technologies and work in conjunction with members of all teams
- Strong written and verbal communication skills, including the ability to convey solutions through natural language, diagrams, and design patterns.
- Remote connection experience (BeyondTrust preferred)
- Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment
Salary is based on location and experience.
Salary range in Denver, CO: $70,000 - $80,000