What are the responsibilities and job description for the Incident Manager position at Sky Systems Inc?
Position: Incident Manager
Location: Wilmington, Delaware (100% onsite)
- Candidate must be local to Wilmington, Delaware
- Minimum of 2 years experience as a Major Incident Manager
- Experienced in reviewing proposed major incidents, assessing criticality and business impact
- Experience in facilitating high severity incident bridge calls
- Engage and escalate to needed individual/ resource teams
- Working knowledge of IT Service Management tools
- Document activities and discussion during major incidents.
- Communicate throughout any event to required levels of leadership
- Ability to facilitate a Daily Operations Call reviewing previous major incidents
- Recommend corrective actions based on Major Incident events
- Experience in Service Now or a comparable ticketing system
- Good communication skills to interact with both customer and end user over phone and through email
Job Type: Contract
Schedule:
- 8 hour shift
Work Location: One location
Salary : $71,700 - $90,700
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