What are the responsibilities and job description for the Customer service representative position at Skyservice?
SUMMARY OF RESPONSIBILITIES :
- Provide high standards service to customers in accordance with Leading Edge Jet Center / Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;
- Ensure communication and coordination between customers, lineservice crew and staff;
- Coordinate fueling, catering, car rental, hotel booking and reservations;
- Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;
- Answer the general number phone lines and forward calls to the the appropriate person;
- Fill out digital forms for new clients and actively promote additional aircraft services and products;
- Respond to customer email inquiries in a timely and courteous manner;
- Complete daily invoicing and data entry for various vendors and customers;
- Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;
- Other duties as assigned.
QUALIFICATIONS AND SKILLS REQUIRED :
- High school diploma / GED required;
- Aviation experience preferred, but not required;
- Intermediate computer skills;
- Excellent communication skills;
- Excellent customer service skills;
- Ability to multitask;
- Strong conflict resolution skills;
- Maintain a professional demeanor and appearance at all times;
- Weekend availability and willingness to work overtime during peak seasons.
OTHER REQUIREMENTS :
- Be at least 18 years of age;
- Legally entitled to work in the United States;
SCHEDULE : Rotational shifts that are 8 to 10 hour in length. Must be available to work weekends and statutory holidays as required. BENEFITS :
- 401(k) plan with employer match;
- Health, dental and vision insurance;
- Life insurance;
- Paid time off.
Last updated : 2024-10-11
