What are the responsibilities and job description for the Night Auditor position at Skyview Los Alamos?
Job Description
The Guest Services Night Auditor at Skyview Los Alamos is fully trained as a Guest Services Agent, as well as in administrative duties as the overnight team member for all properties. This role is located at Skyview and responsible for administrative, camera operation and phone communication for Skyview Los Alamos, Hotel Ynez and Granada Hotel & Bistro. Above all, the Guest Services Agent ensures brand standards of hotel service through extensive front desk training on standards of procedures (SOPs) and overnight reports.
Responsibilities and Duties
- Learn training manuals, checklists and other written SOPs
- Learn how to best describe the hotel, the room types and on-site amenities
- Any guest information is to remain confidential in the system. Verification of identity for that stay and guest information is always required
- Utilize systems to ensure every guest is prepared for, with any notations and actions followed
- Check in every guest to the SOP of the property, while maintaining a unique and personable experience that is memorable to them
- Follow SOPs in all lost & found items, as well as possible mailing information
- Communicate urgent maintenance to management and always use the pass along for record
- When stocking during duties, please communicate with management any low quantities of items for retail, mini bar or office supplies
- Lift up to 25lbs during various duties throughout shifts
- Professional correspondence by email, text and shift pass along emails
- Foresee operational deficiencies, potential problems and communicate possible solutions to the Skyview management
- Work productively and develop professionally throughout shifts at Skyview Los Alamos
- Other duties may be asked of this position by management occasionally
Overnight Specific Duties:
- Communicate any and all needs on Night Audit Pass Along
- Answering transferred calls for the region’s properties and identifying where you and the caller (if it is a current guest) is located to be able to assist them to the best of your ability
- If a guest is locked out of their Hotel Ynez room and calls Skyview (in a calm and understanding manner), the night audit is able to depart and let the guest in after a valid ID is shown that matches with the PMS. Night Audits are to stay clocked in and are responsible for notating mileage for reimbursement every pay period.
- Follow Night Audit Reporting and deposit SOPs for the region
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Referral program
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Required)
Experience:
- Administration: 1 year (Preferred)
- Guest Services: 2 years (Preferred)
- Hotel: 1 year (Preferred)
Work Location: In person
Salary : $18 - $20