System Administrator

We have a contract to hire role for a Systems Administrator with SmartCOMM experience. Sounds like this is some new project work for this group and they are looking to bring in a Systems Administrator, to support SmartComm project. SmartCOMM is a cloud-based CCM software within the Conversation Cloud and enables enterprises to deliver personalized customer communications throughout the entire customer experience. Looking to get someone going as soon as possible.

Top items: 1) Knowledge of SmartComm software (HOPEFUL we can find someone with this background, if NOT local, if in the Midwest and open to relocating). 2) Experience supporting SmartComm; (SharePoint, and/or FileNet ARE A PLUS). 3) Administrator background, knowing various systems. 4) Self starter, motivated, doesn't need to wait for direction.

Experience level: Open to a Jr Level if they have drive and initiative; 1-2 years experience, preferably 2.
Location: Local; after 60 days of onsite, can move to hybrid twice a week; Use this time to get to know team and organization, can achieve this by being onsite.
REQUIRED:
SmartCOMM is the technology this position is needed for, SharePoint and FileNet knowledge would be a plus, but there will be otherwise be an opportunity to cross-train.

Project:

SmartComm (is a cloud-based CCM software within the Conversation Cloud and enables enterprises to deliver personalized customer communications throughout the entire customer experience.)

Design & Build

System Integration

Develop process to collect all content in Azure BLOB Storage.

Define, evaluate and design one of two options for integrating content from Azure BLOB. Storage into Content Management platform.

Work with architecture and 3rd party vendors to design, develop and implement integrations.

Run & Support

Manage System availability and SLA Reporting

Establish a monitoring practice that insures SmartComm meets their contractual SLA.

Relay any scheduled maintenance from SAAS vendor to IT business teams.

Monitor and report usage metrics and budgeted allotments.

Service Operations

Define and audit user entitlements (users who have access to SmartComm portals).

Responsible for relaying technical changes between SmartComm and FBFS.

Overseeing Scheduling and ad-hoc job requests.

Extend nightly batch process into OMC for visibility and job escalation.

Monitoring inbound jobs and outbound jobs to insure they are in sync.

Relay SmartComm processing errors to FBFS staff and manage escalation via OMC process.

Manage access to temporary BLOB storage.

Manage retention of temporary BLOB storage.

Monitor other 3rd party integration points ie .print vendors.

Facilitate 2nd level troubleshooting between SmartComm and FBFS staff.

Continuous Improvements

Monitor and trend form usage and establish an audit and retention practice.

Manage SmartComm release schedule and communicate changes to business units.

Review of internal integration with FBL teams.

Review of external integrations with 3rd party IT teams.

Maintain SmartComm documentation and engagement rules and standards.

REQUIREMENTS:

College degree or equivalent plus 2 years relevant experience required. MIS or computer science related degree preferred.

1 to 2 years of experience supporting shared infrastructure in an enterprise consisting of multiple business units.

In-depth skills supporting one or more of the following key enterprise infrastructure services or technology platforms: data networks, application computing platforms, storage area

networks, data base system infrastructures, middleware technologies, security infrastructure technologies, and or document management technology.

Must have analytical and problem solving skills, logical information organization skills.

Ability to conceptualize potential, new, or changed infrastructure solution designs to satisfy changing business requirements.

Must be able to work independently as well as in a team environment.

Maintain knowledge and skills current in alignment with industry technology developments.

SharePoint and FileNet knowledge would be a plus

Regards

Karthika