ServiceNow Engagement Lead

Who You’ll Work With

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

As a ServiceNow Engagement Lead, you will play a pivotal role in overseeing a client engagement and associated ServiceNow projects. This role involved end-to-end project management, from planning and development to execution and client relationship management.

What You’ll Do

• Lead senior business stakeholders through ServiceNow transformation activities, beginning with discovery through the delivery of business value designed at streamlining business processes to achieve optimal performance
• Advise customers on service delivery models, SaaS solutions, customer service and case management systems, usage of AI-powered platforms, leveraging workforce and support analytics, employee relations, and related toolsets
• Establish user journeys and creation of user stories to support the design and configuration of Employee Service Portal, Knowledge Management, and Case Management capabilities
• Form strong relationships with clients and project teams that contribute to successful outcomes and growth
• Work with client stakeholders such as HR leaders, developers and IT teams to document baseline, current state HR Service Delivery operations, and future goals
• Develop roadmaps for HR service delivery, expanding capabilities and adoption
• Make recommendations to clients for long term ownership and support for ServiceNow solutions
• Ability to maintain and stay current with monthly enhancements and changing client priorities
• Act as the liaison with clients with the end users and delivery solutions teams
• Design the technical blueprints for how to meet client’s enterprise goals
• Review technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards.
• Mentor teammates on ServiceNow platform best practices about data modeling, platform architecture, customizations, etc
• 25% travel
  
  

What You’ll Bring

• Experience with ServiceNow
• A background in HR processes and best practices
• A background with HRIS, and familiarity with common HRIS systems, such as Workday a plus
• Ability to work successfully across both business and technical stakeholders to drive design and decisions on requirements
• Experience leading solution and design across case management, knowledge management, portals, document management, and reporting
• Experience as a relationship manager and stakeholder management
• Experience contributing to the development of delivery tools and resources, thought leadership, and client offerings through personal experience and perspective
• Ability to provide hands-on leadership and project management to ensure deadlines are met and key deliverables are always accurate
• An understanding of HR processes, delivery models, and organizational structures
• Experience with agile methodologies
  
  

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000 strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation And Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position at the Senior Consultant level the base salary pay range is $110,000 to $203,000. For this position at the Principal level the base salary pay range is $140,000 to $258,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

We will accept applications until September 30, 2024

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