Systems Manager

College: SLCC

Department: Administration & Finance

Sub department: Information Technology

Type of Appointment: Unclassified - Administrative/Staff

Salary: $51,785

Duties and Responsibilities:

• Design and implement short- and long-term strategic plans to make certain systems capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans for system resource administration and appropriate use.
• Practice Computer asset management, including maintenance of PC inventory, life cycle management and related documentation.
• Provides "ownership" of problems through final resolution.
• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s systems.
• Conduct research and make recommendations on computer hardware, applications, protocols, and standards in administration in support of computer procurement and development efforts.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Work with the Director of IT to develop, document, and maintain security policies and controls, ensuring compliance with all applicable state and federal laws.
• Perform regular testing and review of security controls, using a strong awareness of cybersecurity trends and hacking/exploitation techniques.
• Assess, approve, and administer all equipment, hardware, and software upgrades.
• Manage and ensure effectiveness of servers, including e-mail, print, SCCM, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers.
• Manage and ensure effectiveness of security solutions, including anti-virus solutions, email security, OS patching, and administrative access.
• Maintain regular communications with end users regarding pertinent system activities.
• Monitor server performance and uptime. Coordinate all responses to server outage or performance issues to final resolution.
• Oversee the administration of all applications in the Office 365 Suite. (Azure AD, Teams, SharePoint, Endpoint Manager/Intune)
• Oversee the administration of user accounts, permissions, and access rights in AD.
• Direct and administrate a contingent of systems analyst and technicians, and when necessary, conduct performance reviews and corrective action.
• Work with the Director of IT to develop policies and procedures for the IT department and ensure that they are followed.
• Provide guidance to junior members of the team.

Required Education:

Associate Degree or four years of directly related experience.

Required Experience:

Five (5) years of experience in information technology.

Required Licenses or Certifications:

Valid, unencumbered driver's license.

Preferred Experience:

One (1) year of previous supervisory experience.
MS server and Office 365 Management.

Passing pre-employment criminal background screen is required as a condition of employment.

SLCC is an Equal Opportunity Employer and Louisiana is a Model Employer for People with Disabilities.