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Night audit

Sleep Inn & Suites Oregon
Oregon, WI Full Time
POSTED ON 5/3/2024

REPORTS TO : General Manager

General Manager

DRESS CODE : Uniform provided

Uniform provided

PHYSICAL :

Requires the ability to lift 20 pounds. Overnight position.

NARRATIVE :

We are looking for a Night Audit Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

RESPONSIBILITIES :

  • Overnight position.
  • Prepares and balances the days' reports, credit cards, and management reports.
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

SKILLS :

  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Customer service attitude
  • Excellent communication and organizational skills

    • Last updated : 2024-05-03

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