What are the responsibilities and job description for the Hotel Night Auditor position at Sleep Inn & Suites?
```Duties```
- Perform night audit functions, including reviewing and reconciling guest accounts, charges, and payments.
- Ensure accuracy of financial transactions and resolve any discrepancies.
- Prepare daily reports and distribute them to the appropriate departments.
- Handle guest inquiries and complaints in a professional and timely manner.
- Provide exceptional customer service to all guests, ensuring their needs are met during their stay.
- Assist with check-in and check-out processes as needed.
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests.
- Operate hotel phone systems and handle incoming calls with proper phone etiquette.
- Collaborate with other departments to ensure smooth operations and guest satisfaction.
- Adhere to all hotel policies and procedures.
```Requirements```
- Previous experience in night audit or a similar role is preferred.
- Strong customer service skills with the ability to handle difficult situations calmly and professionally.
- Excellent communication skills, both verbal and written.
- Proficient in using hotel management software and other computer systems.
- Detail-oriented with strong organizational skills.
- Ability to work independently with minimal supervision.
- Knowledge of front desk operations and hotel industry practices.
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: No less than 24 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Night shift
- Weekends only
Work setting:
- In-person
Work Location: In person
Salary : $15 - $16
