What are the responsibilities and job description for the HOTEL Front Desk Clerk in WilsonNC position at SLEEPINN HOTEL?
```Job Overview```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Responsibilities```
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a timely manner
- Assist guests with reservations, room changes, and other requests
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with professionalism and empathy
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
```Experience```
- Previous customer service experience is preferred
- Bilingual skills (English/Spanish) are a plus
- Knowledge of hotel front desk operations is beneficial
- Familiarity with phone systems and basic computer skills
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to build rapport with guests
- Ability to multitask and prioritize tasks effectively
At our hotel, we value our employees and offer competitive benefits including:
- Competitive pay rates
- Opportunities for career advancement within the hotel industry
- Ongoing training and development programs
- Employee discounts on hotel stays and services
If you are a motivated individual who enjoys providing exceptional customer service, we encourage you to apply for the position of Front Desk Agent. Join our team and help us create memorable experiences for our guests.
Job Type: Full-time
Pay: $9.00 - $11.00 per hour
Expected hours: No less than 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work setting:
- In-person
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $9 - $11