What are the responsibilities and job description for the Service coordinator position at Smardt?
Job Description
Job Description Salary : Job SummarySmardt has a new exciting opportunity to join our organization as a Service Sales Coordinator within our Service Department.
This role is an essential member of our service team, and is tasked with a blend of inside sales, high-level customer service, and sales support.
This position is an onsite fulltime schedule and can be based out of any of the following locations : Plattsburgh NY .
ResponsibilitiesManage leads and opportunities for new and Smardt Service Center (SSC) compressor quotes, sales, and customer service support.
Coordinate and address warranty compressor replacement inquiries.Liaise with the shipping department for efficient compressor delivery to customers and arrange the pickup of failed compressors until delivered to Smardt Service Center (SSC).
Generate and follow up on Preventative Maintenance Agreement (PMA) proposals.Process service reports from technicians for PMA, Emergency, and Reactive calls;
transfer them to quotes if necessary, and send them to accounting for invoicing.Create and follow up on service quotes, ensuring completion upon receipt of a purchase order.
Collaborate with the service operation specialist to assess the availability and schedule of Smardt technicians, assigning Smardt service partners as required.
Process purchase orders for compressors, parts, and service quotes.Respond promptly to customer calls and emails, addressing needs, answering questions, or directing to appropriate internal personnel.
Manage the core credit process until the core is entered in NAV (Navision).Oversee the timely delivery of new / refurbished compressors to customers.
Maintain and manage the inventory of new / refurbished compressors.Follow up on potential opportunities with both existing and new customers.
Reach out to relevant parties to secure the renewal of service contracts.Input customer / project information into business systems.Organize and maintain
opportunity / proposal
QualificationsOne-year certificate from college or technical school; or six (6) months to two (2) years of related experience and / or training;
or equivalent combination of education and experience.Must have strong communication skills, proactive approach with willingness to work independently as well as part of a team.
Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment.Experience with Microsoft Office programs.
BenefitsCompetitive salaryBasic group insurance paid 100% by the employerEmployer 401K matching (up to 6%)
Opportunity for career advancementAnnual performance reviewsTraining programGrowing business and industry
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Last updated : 2024-04-06
