What are the responsibilities and job description for the Renewals Specialist position at SmartBear?
As a Renewals Specialist, you will secure renewal revenue in your market and ensure customer retention by building and developing enduring relationships with elite customers. By understanding customer’s unique business challenges, the SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty for SmartBear products.
Responsibilities
- Secure annual software renewals and maximise revenue within your account portfolio.
- Ensure account retention, development and growth.
- Understand customers’ use of SmartBear solutions, identify gaps and coordinate with other departments in SmartBear to generate action plans where required.
- Expand and grow customer accounts by identifying needs, educating and selling additional products in our product portfolio.
- Generate reports and forecasts for sales management on a regular basis.
Key Skills
- Strong customer-focus and service orientation.
- Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization.
- Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels.
- Ability to accomplish results working through others.
- Hands on, individual contributor and collaborative team player.
- Excellent written and oral communication skills, including presentation skills.
- Strong analytical and problem-solving abilities.
Requirements
- Experience in a customer or channel partner facing role
- Bachelor’s degree
About SmartBear
SmartBear is a market-leading, visionary technology company that has helped the world’s most recognized companies develop the world’s best applications. We’ve played a role in the ride you ordered, the banking app you used, the item you posted for auction, and the flight you just purchased. Located in bustling Assembly Square, the SmartBear Somerville office comes equipped with a fully stocked kitchen filled with snacks, cold brew, and kombucha on tap.
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.
